EMEA Senior SaaS Implementation Lead

United States Digital Space LLC; Greater London; Hybrid; GBP 70.000 - 110.000; Vollzeit

Benefits dieser Stelle

Employee equity program

Learning & coaching programs

Quarterly refresh days

Extended year-end break

MacBook & home workspace budget

Parental leave

Zusammenfassung

Culture Amp is seeking a Senior Implementation Manager for the EMEA region to ensure customers implement and realize value from our platform quickly and confidently. You will guide enterprise customers from onboarding through activation, coordinating with People Science, Account Managers, and Customer Success to deliver projects within the agreed scope and success criteria.

You’ll translate enterprise goals into scalable configurations and data designs, proactively unblocking risks, and aligning

Qualifikationen

• Proven track record of successfully managing and implementing projects, preferably in a customer-facing role.
• Ideally 2–4 years of SaaS product implementations with customers.
• Fluency in English and German is essential.
• Experience with project management, customer success, or related fields.
• Excellent communication and interpersonal skills to interact with clients and internal teams.
• Strong problem-solving abilities and proactive issue resolution.
• Ability to clearly articulate technical topics to non-technical audiences.

Aufgaben

• Own end-to-end delivery of complex implementations for enterprise customers.
• Translate objectives into scalable configuration and data design.
• Lead project planning, milestones, risks, and dependencies with stakeholders.
• Resolve implementation issues in collaboration with cross-functional teams.
• Coordinate change management and enablement with trainers and researchers.
• Handoff to post-implementation success teams with thorough documentation.
• Capture customer feedback to inform product and process improvements.

Kenntnisse

English fluency

German fluency

Project management

Customer success

Communication

Problem solving

Technical translation to non-technical

Jobbeschreibung

Culture Amp is seeking a Senior Implementation Manager for the EMEA region to ensure customers implement and realize value from our platform quickly and confidently. You will guide enterprise customers from onboarding through activation, coordinating with People Science, Account Managers, and Customer Success to deliver projects within the agreed scope and success criteria.

You’ll translate enterprise goals into scalable configurations and data designs, proactively unblocking risks, and aligning