Enterprise Client Success Leader – Fintech SaaS

Pismo; Greater London; Hybrid; GBP 65,000 - 85,000; Full time

Job summary

A leading technology firm in Greater London is seeking a Client Engagement Manager. This role involves serving as the primary contact for clients, providing guidance on payment processing and banking operations. The ideal candidate has at least 7 years of experience in customer success and a strong understanding of card payment systems. The company offers a full-time employment opportunity with a hybrid work model, requiring some in-office days, to ensure effective client relationships and support.

Qualifications

• Minimum 7 years in customer success, consulting, or account management.
• Strong understanding of payment card processing and core banking systems.
• Experience in program management and client training.

Responsibilities

• Serve as the primary point of contact for assigned clients.
• Build and maintain relationships with client stakeholders.
• Monitor customer health metrics and drive user adoption.

Skills

Customer Success Management

Technical Account Management

Stakeholder Management

Problem Solving

Analytical Skills

Education

Bachelor’s degree in business or Computer Science

Job description

A leading technology firm in Greater London is seeking a Client Engagement Manager. This role involves serving as the primary contact for clients, providing guidance on payment processing and banking operations. The ideal candidate has at least 7 years of experience in customer success and a strong understanding of card payment systems. The company offers a full-time employment opportunity with a hybrid work model, requiring some in-office days, to ensure effective client relationships and support.