Client Success Lead - Financial SaaS (EMEA, Hybrid)

Fitch Solutions, Inc.; Greater London; Hybrid; GBP 55,000 - 75,000; Full time

Benefits offered by this job

Hybrid work 3 days in office

Learning & Mobility

Retirement planning

Healthcare

Parental leave

Volunteer days

Job summary

Fitch Solutions is seeking a Customer Success Manager to join our London office, driving client adoption, retention, and growth across a dedicated account book. You will build trusted client relationships, deliver value by aligning with business objectives, and collaborate with cross-functional teams to optimize outcomes.

You will monitor engagement, report on account activity, and support onboarding of new team members, with travel across EMEA to meet clients in person.

Qualifications

• Previous client facing experience with ideally previous customer success experience.
• Excellent listening, presentation and communication skills.
• Ability to collaborate with operational and commercial teams internally.
• Well organized and self-motivated.
• Customer first mindset and a love for engaging with people.

Responsibilities

• Develop and execute strategic account plans to drive client adoption, retention, and growth across a dedicated book of accounts.
• Build trusted client relationships and drive value realisation by ensuring clients achieve their business objectives and maximize the value of Fitch Solutions.
• Collaborate cross‑functionally with Account Management, Sales Specialists, and Product teams to deliver exceptional client outcomes and identify growth opportunities.
• Support the onboarding and development of new team members as needed.
• Travel across EMEA is required to conduct in‑person client meetings, build executive and user‑level relationships, support customer retention, and identify growth opportunities.

Skills

Client facing experience

Communication skills

Collaboration with teams

Travel availability

Job description

Fitch Solutions is seeking a Customer Success Manager to join our London office, driving client adoption, retention, and growth across a dedicated account book. You will build trusted client relationships, deliver value by aligning with business objectives, and collaborate with cross-functional teams to optimize outcomes.

You will monitor engagement, report on account activity, and support onboarding of new team members, with travel across EMEA to meet clients in person.