Senior Customer Success Manager - FinTech, Onsite London

Your Next Hire; England; On-site; GBP 58,500 - 71,500; Full time

Job summary

A fast-growing B2B financial operations platform in London is seeking a Senior Customer Success Manager to lead customer engagement and build a high-performing team. The ideal candidate has 5+ years in Customer Success or Account Management in a SaaS or fintech environment, excellent communication skills, and a strong commercial acumen. This role offers a competitive salary of up to £65k plus bonuses and equity, with opportunities for impactful leadership in a dynamic startup environment.

Qualifications

• 5+ years experience in Customer Success, Account Management, or similar roles in SaaS or fintech.
• Proven track record of hands-on customer engagement and measurable outcomes.
• Experience leading or scaling Customer Success teams.

Responsibilities

• Spend time on site with merchants, building relationships and understanding workflows.
• Personally manage onboarding and adoption for key accounts.
• Define and own Customer Success strategy to drive retention, expansion, and advocacy.

Skills

Customer Success Experience

Account Management

Strong Commercial Acumen

Excellent Communication Skills

Empathy for Customers

Tools

ERP-integrated software

Payment Automation Tools

Job description

A fast-growing B2B financial operations platform in London is seeking a Senior Customer Success Manager to lead customer engagement and build a high-performing team. The ideal candidate has 5+ years in Customer Success or Account Management in a SaaS or fintech environment, excellent communication skills, and a strong commercial acumen. This role offers a competitive salary of up to £65k plus bonuses and equity, with opportunities for impactful leadership in a dynamic startup environment.