Global Enterprise Customer Success Lead

Verifone; Ashford; On-site; GBP 45,000 - 65,000; Full time

Benefits offered by this job

Competitive compensation

Career growth opportunities

Collaborative global team

Job summary

A leading electronic payment technology firm is seeking a Customer Success Manager based in Ashford, England. This role involves driving customer satisfaction and operational excellence for global enterprise clients. The ideal candidate will possess strong relationship management skills, experience in customer success, and the ability to work cross-functionally across various regions. Join a dynamic team committed to innovation and customer success.

Qualifications

• Proven experience in Customer Success or Service Delivery roles.
• Background in payments preferred.
• Strong organizational and project management skills.

Responsibilities

• Act as the main operational contact for assigned global customers.
• Monitor customer health, anticipate needs, and take action.
• Lead Quarterly Business Reviews (QBRs) and advocate for the customer.

Skills

Customer Success experience

Account Management

Strong relationship management

Analytical mindset

Fluent English

Job description

A leading electronic payment technology firm is seeking a Customer Success Manager based in Ashford, England. This role involves driving customer satisfaction and operational excellence for global enterprise clients. The ideal candidate will possess strong relationship management skills, experience in customer success, and the ability to work cross-functionally across various regions. Join a dynamic team committed to innovation and customer success.