Enterprise AI Value Architect

multiverse; United Kingdom; On-site; GBP 60,000 - 90,000; Full time

Job summary

Multiverse is reshaping AI adoption in the workplace. The Enterprise Customer Value Partner leads the end-to-end journey for high-value accounts, ensuring flawless launches and measurable business impact.

You will build executive relationships, translate outcomes into ROI narratives, and drive expansion with data-backed plans. This role asks for 3+ years in Customer Success or related fields, NHS account experience, and a track record of leading complex implementations with senior stakeholders.

Qualifications

• 3+ years of experience in Customer Success, Account Management, or Consulting.
• Proven history of managing and growing high-stakes Enterprise B2B relationships.
• Experience working with NHS accounts or contracts as a supplier or partner.

Responsibilities

• Lead end-to-end customer journey for a portfolio of Enterprise accounts.
• Build and defend multi-threaded relationships across HR, sponsors and leaders.
• Translate complex learning outcomes into business impact narratives for senior leadership.
• Develop 12-month Mutual Action Plans and Discovery Workshops with clear governance and metrics.
• Oversee launch excellence and the First 90 Days with the Fulfilment team.
• Lead Executive Business Reviews that tell a data-backed ROI story.

Skills

Customer Success

Account Management

Consulting

Data analysis

Stakeholder management

Job description

Multiverse is reshaping AI adoption in the workplace. The Enterprise Customer Value Partner leads the end-to-end journey for high-value accounts, ensuring flawless launches and measurable business impact.

You will build executive relationships, translate outcomes into ROI narratives, and drive expansion with data-backed plans. This role asks for 3+ years in Customer Success or related fields, NHS account experience, and a track record of leading complex implementations with senior stakeholders.