Enterprise Value Architect — Customer Success Lead

Multiverse Group; Greater London; Hybrid; GBP 60,000 - 100,000; Full time

Benefits offered by this job

Time off 27 days

Private medical insurance

Equity options

Hybrid work

Life insurance

Pension

Job summary

Multiverse is hiring a Customer Value Partner to own the end-to-end Enterprise journey, delivering measurable ROI and ensuring successful program launches. You will build executive relationships, translate learning outcomes into business impact, and drive renewals, expansion, and cross-functional alignment across Delivery, Product and Support.

You bring 3+ years in Enterprise Customer Success or Consulting, preferably with NHS accounts, and you can lead with data, governance and strong

Qualifications

• 3+ years in Customer Success, Account Management or Consulting with enterprise B2B customers.
• Experience working with NHS accounts or contracts is a plus.
• Able to lead cross-functional teams and deliver complex programs.
• Fluent with data to build ROI narratives and business cases.
• CRM data hygiene and governance are essential.

Responsibilities

• Lead end-to-end journey for Enterprise accounts with high ambiguity to value realization.
• Build and defend multi-threaded relationships across HR, sponsors and business leaders.
• Translate complex learning outcomes into business impact narratives for senior leaders.
• Create 12-month Mutual Action Plans and Discovery Workshops with clear governance and metrics.
• Ensure launch excellence and a smooth First 90 Days with Fulfilment collaboration.
• Lead Executive Business Reviews that tell ROI stories and handle difficult conversations.
• Correlate learner data with client KPIs to justify further investment.
• Identify expansion and upsell opportunities with ready-to-close cases.
• Experiment with playbooks and templates to improve team efficiency.
• Align Delivery, Product and Support to improve customer experience across teams.

Skills

Account management

Customer success

Project leadership

Data analysis

NHS experience

Salesforce

Tools

Salesforce

Job description

Multiverse is hiring a Customer Value Partner to own the end-to-end Enterprise journey, delivering measurable ROI and ensuring successful program launches. You will build executive relationships, translate learning outcomes into business impact, and drive renewals, expansion, and cross-functional alignment across Delivery, Product and Support.

You bring 3+ years in Enterprise Customer Success or Consulting, preferably with NHS accounts, and you can lead with data, governance and strong