Executive Enterprise Value & ROI Partner

Multiverse; City Of London; Hybrid; GBP 90,000 - 130,000; Full time

Benefits offered by this job

Time off 27 days + 5 days

Private medical insurance

Hybrid work

Work-from-anywhere (up to 10 days)

Wellbeing resources

Job summary

Multiverse is seeking a Customer Value Partner (CVP) to own the end-to-end Enterprise journey, translating learning outcomes into measurable business impact. You will lead cross-functional collaborations with Fulfilment, Admissions, Product and Support to secure ROI and renewal.

You will build 12-month action plans, run executive reviews, and identify expansion opportunities, while maintaining data hygiene in Salesforce and steering customer success at scale.

Qualifications

• 3+ years of experience in Customer Success, Account Management, or Consulting within Enterprise B2B.
• Proven track record managing and growing high-stakes enterprise relationships.
• Ability to translate delivery data into business impact narratives.

Responsibilities

• Independently lead end-to-end journey for a portfolio of Enterprise accounts.
• Build and defend multi-threaded relationships with HR, sponsors and leaders.
• Translate learning outcomes into business impact narratives for senior leadership.
• Develop 12-month Mutual Action Plans and Discovery Workshops.
• Oversee launch excellence and the First 90 Days with cross-functional teams.

Skills

Customer Success

Account Management

Consulting

Tools

Salesforce

Job description

Multiverse is seeking a Customer Value Partner (CVP) to own the end-to-end Enterprise journey, translating learning outcomes into measurable business impact. You will lead cross-functional collaborations with Fulfilment, Admissions, Product and Support to secure ROI and renewal.

You will build 12-month action plans, run executive reviews, and identify expansion opportunities, while maintaining data hygiene in Salesforce and steering customer success at scale.