Enterprise Value & ROI Architect

Multiverse Group; Greater London; Hybrid; GBP 70,000 - 110,000; Full time

Benefits offered by this job

27 days holiday

Private medical insurance

Hybrid work model

Work-from-anywhere

Job summary

Multiverse is hiring a Customer Value Partner (CVP) to own the end-to-end Enterprise journey, ensuring flawless launches and measurable business impact. You will build multi-layered relationships with HR, sponsors, and business leaders, translating learning outcomes into clear ROI narratives.

With 3+ years in Customer Success or related fields, you’ll lead discovery, mutual action planning, and executive reviews, driving expansion while aligning Delivery, Product, and Support teams for a

Qualifications

• 3+ years in Customer Success, Account Management or Consulting leading Enterprise B2B relationships.
• Proven ability to manage high-stakes implementations and drive renewal/expansion.
• Data-driven storytelling to link delivery outcomes to client KPIs.

Responsibilities

• Lead end-to-end customer journey for Enterprise accounts, from handover to value realization and renewal.
• Build multi-threaded relationships with HR, executives and business leaders to embed Multiverse in client strategy.
• Translate learner outcomes into business impact narratives for senior leadership.

Skills

Customer Success

Account Management

Consulting

Tools

Salesforce

Job description

Multiverse is hiring a Customer Value Partner (CVP) to own the end-to-end Enterprise journey, ensuring flawless launches and measurable business impact. You will build multi-layered relationships with HR, sponsors, and business leaders, translating learning outcomes into clear ROI narratives.

With 3+ years in Customer Success or related fields, you’ll lead discovery, mutual action planning, and executive reviews, driving expansion while aligning Delivery, Product, and Support teams for a