Enrollment Outreach Officer

GEDU Global Education; Teddington; On-site; GBP 25,000 - 35,000; Full time

Job summary

An educational institution in Teddington is looking for an Enrollment Outreach Officer to attract and enroll prospective students. The role involves managing inquiries, using CRM systems, and providing exceptional customer service. Candidates should have strong sales acumen and communication skills to engage effectively with potential students. Benefits include 25 days of annual leave, flexible benefits, and performance bonuses.

Benefits

25 days annual leave plus public holidays

Flexible Benefits like Cycle to Work

Perks@Work discounts platform

Qualifications

• Sales acumen to recommend suitable programs to prospective students.
• Excellent communication skills for engaging with students.
• Exceptional customer service skills for addressing inquiries.

Responsibilities

• Track enquiries, applications, admissions data.
• Utilize CRM systems for accurate records.
• Engage with prospective students through various channels.

Skills

Sales Acumen

Communication Skills

Customer Service Skills

Time Management

Active Listening

Goal Orientation

Resilience and Persistence

Job description

Join to apply for the Enrollment Outreach Officer role at GEDU Global Education

Department: Student Recruitment

Location: Greenford

Type of Contract: Permanent

About Us

GBS is a higher education provider offering a range of sector-relevant courses across ten campuses in London, Birmingham, Leeds, and Manchester. Working in partnership with several of the UK’s leading higher education providers, we deliver vocational, undergraduate and postgraduate programmes in finance, accounting, business, construction, tourism, healthcare, and more.

Our Vision: Changing Lives through Education

The Role

We are seeking a dynamic and motivated Student Recruitment Advisor to join our team. As a Student Recruitment Advisor, you will play a key role in attracting and enrolling prospective students to our institution. You will utilize your sales and communication skills to engage with potential students, guide them through the admissions process, and facilitate their transition to becoming enrolled students while providing exceptional customer service.

This role is not eligible for visa sponsorship.

What The Role Involves

• Track enquiries, applications, admissions data, and manage student recruitment pipelines.
• Utilize CRM systems to maintain accurate records of interactions with prospective students, including contact information, enquiries, and outcomes.
• Utilize various communication channels, including phone calls, emails, and virtual platforms, to engage with prospective students and nurture leads.
• Offer information, advice, and guidance on Student Finance and available financial support to address learning barriers.
• Assist with special projects and initiatives related to student recruitment and enrolment management as needed.

About You

• Sales Acumen: Identify the needs and goals of prospective students and recommend suitable programmes. Utilize effective selling techniques to achieve enrolment targets.
• Communication Skills: Effectively communicate with prospective students through various channels including in-person interactions, phone calls, emails, and other platforms.
• Customer Service Skills: Provide exceptional customer service to prospective students by addressing their enquiries, concerns, and needs in a timely and professional manner.
• Active Listening: Listen attentively to the needs and concerns of prospective students and respond with tailored solutions and support.
• Closing Skills: Effectively guide prospective students through the enrolment process and overcome objections to secure commitments and enrolments.
• Time Management: Efficiently manage time and resources to prioritize tasks, follow up with leads, and meet recruitment goals within deadlines.
• Goal Orientation: Set ambitious recruitment targets and work diligently to achieve or exceed them, while maintaining a focus on student success and satisfaction.
• Resilience and Persistence: Demonstrate resilience and persistence in the face of rejection or challenges and maintain motivation to meet recruitment targets.
• Program Knowledge: Maintain in-depth knowledge of GBS programmes, including course content, admissions requirements, and career outcomes.

What We Offer

• 25 days annual leave, plus 8 public holidays
• 1-day extra leave per year of service, up to a maximum of 5 days
• Flexible Benefits: Cycle to Work, Workplace Nursery, Techscheme and much more
• Perks@Work discounts platform, wellbeing centre and much more
• Reward and recognition programme
• £500 award employee referral scheme
• Discretionary annual performance bonus

“GBS has been a good place for professional growth. I have received great support from managers and colleagues who have encouraged me to develop new skills and take on more senior roles. Their mentorship has been invaluable to help me advance in my career.”

GBS is committed to equality, diversity and inclusion and providing a workplace free from discrimination or harassment. We welcome applications from all backgrounds and communities. We take our core values seriously and work hard to create an environment where everyone feels welcomed.