Enquiries, Advice and Guidance Adviser (EAG)

Plumpton College; Plumpton; On-site; GBP 25,000 - 29,000; Full time

Job summary

An educational institution in the UK is looking for a customer service representative to answer enquiries and support admissions. You will provide information about admissions and collaborate with teams at college events. The ideal candidate has experience in high-volume customer service and strong organizational skills. This position offers a competitive salary and a comprehensive benefits package.

Benefits

Local Government Pension Scheme

CPD opportunities

Onsite gym

Cycle-to-work scheme

Discounts on courses

Free onsite parking

Employee Assistance Programme

Qualifications

• Experience in high-volume customer service.
• Strong organisational skills with the ability to meet deadlines in a fast-paced environment.
• IT proficiency, including Microsoft Office and database management.
• Flexible work approach, including occasional evenings and weekends.

Responsibilities

• Answer enquiries across multiple platforms.
• Provide detailed information on admissions, fees, and available courses.
• Support the admissions team for a smooth applicant journey.
• Collaborate with internal teams and attend college events.

Skills

High-volume customer service experience

Strong organisational skills

IT proficiency (Microsoft Office, database management)

Flexible work approach

Job description

Overview

Company: Plumpton College
Location: Plumpton College, Lewes
Salary: £25,053 - £28,039
Hours: 37.5 per week (rota basis, 8am – 6pm) with a December start
Contract: permanent or fixed term contracts available
Closing Date: 09-10-2025

Note: We are able to accept applications from candidates who do not require visa sponsorship.

What You’ll Do

• Answer enquiries across multiple platforms – in person, by phone, and online.
• Provide detailed information on admissions, fees, and available courses.
• Support the admissions team, ensuring applicants experience a smooth journey through our processes.
• Collaborate with internal teams and attend college events as our ambassador.

What You’ll Need

• Experience in high-volume customer service.
• Strong organisational skills with the ability to meet deadlines in a fast-paced environment.
• IT proficiency, including Microsoft Office and database management.
• Flexible work approach, including occasional evenings and weekends.

Why Plumpton College

• Join a college that’s ambitious, supportive, and dedicated to excellence in everything we do.
• Competitive salary alongside a generous benefits package. Staff are enrolled in the Local Government Pension Scheme and have access to comprehensive CPD opportunities.
• Disability Confident Committed employer and a signatory of the Menopause Pledge, fostering an inclusive and supportive workplace.
• Structured induction and six-month probationary period, with strong coaching culture and in-house L5 trained coaches.
• Lifestyle and wellbeing benefits such as TOTUM card and Blue Light Card, free eye tests, onsite gym, cycle-to-work scheme, discounts on Plumpton wine and courses, free onsite parking, and Employee Assistance Programme.
• Active commitment to staff wellbeing and community through networking events, EDI and Sustainability committees, and Christmas social events.

Additional Information

If you’re ambitious, progressive, and passionate about education, you’ll fit right in with our vibrant community. We are dedicated to making a positive impact on the next generation—and we want you to be part of that journey!

Plumpton College is committed to the promotion of equal opportunities and pursuing non-discriminatory policies and practices. Plumpton is committed to safeguarding and promoting the welfare of learners and expects all staff and volunteers to share this commitment.

We reserve the right to call candidates to interview or withdraw this vacancy at any time if there is a good level of response. Please submit your application as soon as possible.