Global Engineering Service & Scheduling Specialist

Odin Careers Ltd; Alton; On-site; GBP 26,000 - 36,000; Full time

Job summary

Odin Careers Ltd is seeking a Service & Engineering Coordinator to join a busy engineering business in Alton. You will coordinate engineer visits, manage schedules, and ensure documentation and parts are ready to keep service operations running smoothly.

This role links customers, engineers and suppliers, requiring strong organisation, proactive communication and problem-solving to minimise disruption and deliver a professional service.

Qualifications

• Experience coordinating engineers, field service visits or engineering service activities.
• Experience in engineering administration, service coordination or technical support.
• Strong organisational skills and the ability to manage changing priorities and deadlines.
• Confident communication with customers, engineers and suppliers.
• Attention to detail when managing job records, service documentation and expenses.

Responsibilities

• Respond to customer engineering enquiries and coordinate service visits.
• Schedule and allocate engineers to jobs, considering availability and travel time.
• Manage changes to schedules to minimise disruption and maximise productivity.
• Coordinate domestic and international engineer travel, including hotels, flights, and logistics.
• Source manuals and engineering documentation to support service work.
• Maintain engineering service sheets and ensure documentation is accessible.
• Review weekly expenses and overtime claims for payroll processing.
• Act as the main coordination point between customers, engineers, sales and suppliers.
• Handle customer enquiries, take orders and arrange engineering services.
• Provide customers with updates and manage expectations.
• Create, maintain and update engineering job files and archive documentation.
• Record job information on shared spreadsheets for billing and reporting.

Skills

Engineering coordination

Field service visits

Organisation

Communication

Problem-solving

IT skills (Office/Excel)

Tools

Microsoft Office

Excel

Scheduling systems

Job description

Odin Careers Ltd is seeking a Service & Engineering Coordinator to join a busy engineering business in Alton. You will coordinate engineer visits, manage schedules, and ensure documentation and parts are ready to keep service operations running smoothly.

This role links customers, engineers and suppliers, requiring strong organisation, proactive communication and problem-solving to minimise disruption and deliver a professional service.