Engineering Service Coordinator: Plan, Schedule & Customer Care

Confidential; Birmingham; On-site; GBP 18,000 - 30,000; Full time

Benefits offered by this job

Permanent position

Birmingham-based office

Full-time working hours

Long-term career opportunity

Job summary

Confidential in Birmingham is seeking a diligent Service Coordinator to join our engineering office. You will schedule engineers, book maintenance, manage customer calls, and ensure reactive and planned works are completed efficiently.

This permanent, full-time role offers Monday to Friday hours in a Birmingham-based office, with opportunity to grow within a busy service environment. You will liaise with engineers, update the service management system, monitor KPIs, and coordinate subcontractors

Qualifications

• Experience coordinating engineers and scheduling planned and reactive works.
• Confident speaking with customers and handling enquiries.
• Strong organisational skills with attention to detail.
• Proficient in using IT systems and basic software tools.

Responsibilities

• Scheduling engineers across planned and reactive works.
• Booking PPM and maintenance visits.
• Coordinating emergency call-outs and revisits.
• Arranging remedial works following engineer visits.
• Managing customer calls and enquiries.
• Keeping customers updated on job progress.
• Liaising with engineers throughout the day.
• Coordinating subcontractors when required and raising PO numbers.
• Checking engineer reports and job information.
• Monitoring service KPIs and response times.
• Updating the service management system.
• Working closely with accounts and internal teams.

Skills

Coordination experience

Scheduling experience

Customer communication

Organisation & time management

Administrative skills

IT knowledge

Job description

Confidential in Birmingham is seeking a diligent Service Coordinator to join our engineering office. You will schedule engineers, book maintenance, manage customer calls, and ensure reactive and planned works are completed efficiently.

This permanent, full-time role offers Monday to Friday hours in a Birmingham-based office, with opportunity to grow within a busy service environment. You will liaise with engineers, update the service management system, monitor KPIs, and coordinate subcontractors