Engineering Maintenance Technician

HSBC Group; Nottingham; On-site; GBP 25,000 - 35,000; Full time

Job summary

A major financial services organization is looking for an IT Support Technician to provide onsite technical support for various applications and systems. This role involves managing IT infrastructure, including workstations and network connections, and ensuring excellent customer service to both field and office-based staff. The ideal candidate should have experience with Microsoft operating systems, networking knowledge, and problem-solving skills. Opportunities for career development and additional benefits are included.

Benefits

25 days holiday

Matched pension scheme

Choice of various benefits

One charity day

Qualifications

• Experience supporting Microsoft operating systems, including Windows 10/11.
• Knowledge of networking, TCP/IP, and Active Directory administration.
• Experience with Microsoft 365 and PowerShell scripting.

Responsibilities

• Provide onsite technical support via helpdesk for various IT applications.
• Support and upgrade IT infrastructure including workstations and printers.
• Manage IT assets and ensure accurate documentation.
• Communicate service notifications and guidance across the business.

Skills

Supporting Microsoft operating systems

Knowledge of networking

Customer-centric problem solving

Tools

Microsoft 365

PowerShell

Job description

Overview

We're looking for people to join the Access family, who share our passion for believing in better, and who will help us continue to grow.

Love Work. Love Life. Be You. - is central to our success and how we give our customers the freedom to do more of what's important to them.

What does Access offer you?

We offer a blended approach to office working, encouraging you to collaborate and connect in one of our thriving offices. We deliver on what we say, taking the development of our people seriously. We'll work with you to progress your success plan and provide opportunities to accelerate your career.

On top of a competitive salary, our standard 25 days holiday (which goes up the longer you're with us), and a matched pension scheme, you'll also be able to choose from a range of benefits to suit you. We're an organisation that likes to give back, so you'll also have one charity day allocated to support a cause that matters to you.

About you

You will be part of a dedicated team of IT professionals, reporting to the EMEA Service Desk Manager. Your role will involve providing technical support to our internal staff, including field-based consultants and office-based employees across 30 different global locations. You are passionate about delivering excellent customer service and thrive in a dynamic IT environment.

This role is based on client sites in Southampton and surrounding areas.

Day-to-day, you will:

• Provide onsite technical support via our helpdesk system for a range of applications, operating systems, and hardware, ensuring service level agreements (SLAs) are met.
• Support, maintain, install, and upgrade IT infrastructure, including workstations, laptops, network connections, communication systems, and printers.
• Manage and maintain IT assets, including software licenses and training equipment, ensuring accurate documentation.
• Communicate effectively across the business, providing service notifications, training, and guidance.

Requirements

• Experience supporting Microsoft operating systems, including Windows 10/11.
• Knowledge of networking, TCP/IP, and Active Directory administration.
• Experience with Microsoft 365 and PowerShell scripting.
• Strong problem-solving skills with a customer‑centric approach.

The Access Group is one of the largest UK‑headquartered business management software providers. It provides solutions that empower more than 160,000 small and mid‑size organisations in commercial and non‑profit sectors across Europe, USA and APAC, giving every employee the freedom to do more of what's important. Its innovative cloud solutions and integrated AI software experience across multiple Access products transform how business technology is used. Access employs approx. 8,500 people, continuously driving product innovation and customer service excellence.