Administration Team Leader

Eligo Recruitment; Harlow; Hybrid; GBP 31,000 - 33,000; Full time

Benefits offered by this job

Annual bonus

Hybrid work after probation

Job summary

Eligo Recruitment in Harlow is seeking an Administration Team Leader to guide the Business Services team within a busy engineering services environment. You will schedule engineers, manage administrative workflows, and ensure high levels of service for customers and tenants.

The role offers progression from senior administration or coordination into team leadership, with hybrid working after probation and a £750 annual bonus on top of a £31,000 base salary.

Qualifications

• Experience in busy service-led administration with scheduling responsibilities.
• Experience coordinating field engineers or operatives.
• Knowledge of Local Authority and Social Housing contracts is a plus.

Responsibilities

• Lead, support and motivate a team of Administrators.
• Manage daily workloads and distribute work effectively.
• Oversee scheduling and coordination of field engineers and operatives.
• Ensure jobs are raised, allocated, updated and closed in systems and portals.
• Monitor outstanding jobs, appointments and follow-ups.
• Serve as escalation point for engineer, customer and tenant queries.
• Support with appointments, access, and job requirements.
• Collaborate with Contracts, engineers and Operations to deliver contracts.

Skills

Team leadership

Scheduling

Customer service

Stakeholder management

Tools

Scheduling software

CRM systems

Job description

Administration Team Leader

Location: Harlow, Essex

Salary: £31,000 per annum + £750 annual bonus

Hours: Monday–Friday, 8:30am–5:00pm

*Role becomes Hybrid after probation*.

Environment: Engineering Services

The Role:

We are recruiting for an Administration Team Leader to join an established engineering services business based in Harlow.

The Business Services team plays a key role in supporting the company's field operations, particularly across Local Authority and Social Housing contracts.

The Team Leader will combine day-to-day operational administration with people leadership, ensuring engineers are effectively scheduled, jobs are correctly managed through the system, customers and tenants receive a high level of service, and the administration team has the support and direction it needs.

This could be an excellent opportunity for an existing Team Leader or a strong Senior Administrator, Scheduler or Service Coordinator ready to take the next step into leadership.

Key Responsibilities

• Lead, support and motivate a team of Business Services Administrators.
• Manage daily workloads and ensure work is distributed effectively.
• Oversee the scheduling and coordination of field engineers, including servicing, routine inspections and small works.
• Ensure jobs are accurately raised, allocated, updated and closed on internal systems and customer portals.
• Monitor outstanding jobs, appointments and follow-up actions.
• Act as an escalation point for more complex engineer, customer and tenant queries.
• Support the team with issues around appointments, access, engineer availability and job requirements.
• Ensure enquiries from Local Authority/Social Housing clients and tenants are handled professionally and efficiently.
• Work closely with Contract Managers, engineers and Operations to support successful contract delivery.
• Monitor workloads, administration quality, service levels and KPIs.
• Coach, mentor and support members of the administration team.
• Assist with one-to-ones, training and development.
• Help manage holidays, absence and team coverage.
• Identify areas where administrative processes or service delivery can be improved.
• Maintain a positive, organised and accountable team environment.

What We Are Looking For Ideally

You will have experience within a busy service-led administration, scheduling or coordination environment, particularly where you have been responsible for organising field engineers or operatives.

Experience within Social Housing, Property Maintenance, Facilities Management, Fire & Security, Electrical, HVAC, M&E, Compliance or Engineering Services would be particularly relevant.

You will ideally bring experience of

• Team leadership, supervision or mentoring.
• Scheduling and coordinating field engineers/operatives.
• Managing busy diaries and changing priorities.
• Dealing with customers, clients and/or tenants.
• Handling queries and escalations.
• Monitoring jobs from initial booking through to completion.
• Working with internal systems and customer portals.
• Supporting SLAs/KPIs and maintaining service standards.
• Working closely with operational and contract management teams.
• Coaching and developing other administrators.

Most importantly, they are looking for somebody who can keep a busy operation organised while also getting the best out of the people around them.

You will need to be comfortable with the reality of a service environment where engineers, jobs, diaries, customers, tenants and priorities can all change throughout the day!

Package £31,000 per annum + £750 annual bonus

A great opportunity for somebody who enjoys the coordination side of an engineering/service business but is ready for more responsibility, greater ownership and the opportunity to lead and develop a team.

Eligo is proud to be an equal opportunity employer dedicated to fostering diversity and creating an inclusive and equitable environment for employees and applicants. We actively celebrate and embrace differences, including but not limited to race, colour, religion, sex, sexual orientation, gender identity, national origin, veteran status, and disability. We encourage applications from individuals of all backgrounds and experiences and all will be considered for employment without discrimination. At Eligo Recruitment diversity, equity and inclusion is integral to achieving our mission to ensure every workplace reflects the richness of human diversity.