Engineer Dispatch & ETA Coordinator

Miller’s Recruitment; Ovingdean; On-site; GBP 22,000 - 28,000; Full time

Job summary

A leading recruitment agency is seeking a Call Handler to join the operations team in Bury. Responsibilities include routing engineers, advising customers on arrival times, and answering calls. The ideal candidate will have prior experience in a similar role and strong communication skills. Join this dynamic team that values employee development with ample training opportunities and a supportive work environment.

Benefits

Training in City & Guilds accredited academy

Job specific uniform and tooling

Company pension

32 days holiday

Company-wide fun days and charity events

Qualifications

• Must have previous experience working in a similar role.
• Familiarity with call-handling software is advantageous.
• Good communication skills with a high attention to detail.

Responsibilities

• Plan and route engineers by job prioritization.
• Advise customers of the estimated time of arrival.
• Answer calls promptly and professionally.

Skills

Previous experience in a similar role

Geographical routing experience

Excellent verbal communication skills

High level of accuracy and attention to detail

Good level of computer literacy

Ability to multi-task

Familiarity with call-handling software

Job description

A leading recruitment agency is seeking a Call Handler to join the operations team in Bury. Responsibilities include routing engineers, advising customers on arrival times, and answering calls. The ideal candidate will have prior experience in a similar role and strong communication skills. Join this dynamic team that values employee development with ample training opportunities and a supportive work environment.