Engagement Centre Assistant

Compassion UK; Fleet; On-site; GBP 25,000 - 30,000; Full time

Job summary

A charitable organization in the UK is looking for an Engagement Centre Assistant to support and engage with their supporters. The ideal candidate will have strong customer service skills, a commitment to values, and the ability to manage inquiries across various channels. In return, the organization offers generous benefits including additional annual leave, enhanced pension contributions, and comprehensive medical cover. This role is perfect for someone adaptable and passionate about making a difference.

Benefits

Enhanced annual leave

10% employer pension contribution

Private medical and dental cover

Employee Assistance Programme

Qualifications

• Demonstrated ability to engage customers and manage their inquiries effectively.
• Able to work independently and as part of a team.
• A great listener who balances friendliness with professionalism.

Responsibilities

• Maintain and promote Compassion UK's Christian ethos and values.
• Build relationships with supporters to ensure they feel known and valued.
• Handle challenging inquiries with patience and maintain quality.

Skills

Customer service experience

Core computer skills

Communication skills

Adaptability and resilience

Tools

Outlook

Teams

Word

Job description

As an Engagement Centre Assistant, you'll care for our supporters and guide them through their journey with Compassion. You'll answer incoming enquiries and initiate outgoing enquiries by phone, SMS, email, letter, live chat and social media. You'll help our supporters grow in engagement with their sponsored children and Compassion's ministry. By doing this well and delivering excellent customer service, you'll encourage our supporters to participate fully in the global movement of Compassion so that together, we can release more children from poverty in Jesus' name.

Key Responsibilities

• Actively maintain and promote Compassion UK's Christian ethos and values.
• Build relationships with supporters to ensure they are known, loved, connected, and ignited to action. Customer service experience. Demonstrated ability to engage customers and manage their inquiries effectively.
• Core computer and administration skills. Experience with basic office systems such as Outlook, Teams, and Word is required.
• Able to work independently and as part of a team. Pursues targets, maintains quality, and handles challenging inquiries with patience, prioritising supporters' interests.
• A great listener and communicator. Actively listens, balances friendliness with professionalism, adapts communication, and clearly explains complex situations.
• Adaptable, flexible, and resilient. Comfortable in fast-paced settings, meets objectives with high quality, handles tough inquiries patiently, and adapts to flexible schedules to prioritise supporters. Please submit your application as early as possible as Compassion UK reserve the right to close this vacancy early. Applications will be reviewed on application prior to the closing date. We reserve the right to interview and appoint prior to the closing date if a suitable applicant applies.

Benefits & Conditions

Please note that we can only consider applicants who presently have the right to work in the UK. In return, you will get Enhanced annual leave. 25 days of annual leave plus bank holidays, with 3 extra gifted days at Christmas to help you rest and recharge. Enhanced Pension scheme. 10% employer contribution to help you plan for the future. Private medical and dental cover. Comprehensive health support for you and your family. Income protection and life cover. Including 4x salary life insurance and group income protection. Enhanced policies. Family-friendly leave, support for carers, and enhanced sickness leave. Employee Assistance Programme (EAP). Confidential support through Help@Hand, including counselling, wellbeing resources and staff discounts. Specsavers eye care vouchers. Routine eye tests and support for screen-use glasses. Electric car scheme. Salary sacrifice scheme to support sustainable travel.