Enforcement Officer

VidAlert; Frome; On-site; GBP 23,000 - 30,000; Full time

Job summary

A leading enforcement service provider in the United Kingdom seeks a DVLA Enforcement Officer to manage untaxed vehicle enforcement. This role involves liaising with the public regarding fines and payment methods, and working collaboratively with other agencies. Ideal candidates will possess a Full UK Driving Licence, excellent communication skills, and a self-motivated attitude. The role includes flexible shift patterns and offers competitive pay along with staff benefits, training opportunities, and a pension scheme.

Benefits

Competitive rates of pay

Staff benefits including discounts

Excellent Reward & Recognition Scheme

Enhanced Maternity & Paternity package

First Class Training & Development Opportunities

Pension Scheme

Full Uniform provided

Competitive holiday allowance

Regular overtime

Flexible Shift Patterns

Qualifications

• Full UK Driving Licence required.
• Excellent communication skills essential.
• Self-motivated and customer-focused mindset.

Responsibilities

• Liaising with the public regarding clamping and fines.
• Advising on payment methods and enforcement actions.
• Completing daily reports regarding activities.

Skills

Excellent Communication Skills

Self Motivated

Customer Focused

Ability to work shifts

Ability to work on own initiative

Education

Full UK Driving Licence

Job description

DVLA Enforcement Officer

Here at NSL we are not just the “parking people”; but market leaders in our industry. Our team of highly trained frontline colleagues and back-office support team members provide outsourced business services to the public and private sectors. These include comprehensive parking and street management solutions that contribute to creating a great place to work and live. Our Enforcement Officers play a big part by removing untaxed vehicles on behalf of the DVLA.

Responsibilities

• Liaises with members of the public and give advice regarding clamping and fines.
• Advises the public on payment methods and other issues regarding enforcement action taken on their vehicle.
• Work alongside other agencies when required including Police DVLA and VOSA.
• Deals with enquiries from the public regarding enforcement action and ensures the relevant information packs are available.
• Ensures all vehicles and enforcement equipment is serviced and fit for purpose reporting faults to the Manager.
• Completes daily reports regarding activities.

What you need to be a DVLA Enforcement Officer

• Full UK Driving Licence
• Excellent Communication Skills
• Self Motivated
• Customer Focused
• Ability to work shifts
• Ability to work on own initiative
• Previous experience in a similar role would be ideal but not essential

What’s in it for you?

• Competitive rates of pay
• Staff benefits designed to suit you, from discounts on retail shopping travel and socialising to health & wellbeing
• Excellent Reward & Recognition Scheme
• Enhanced Maternity & Paternity package [subject to eligibility criteria]
• First Class Training & Development Opportunities
• Pension Scheme
• Full Uniform provided
• Competitive holiday allowance
• Regular overtime [optional]
• Flexible Shift Patterns

To speak to one of our recruitment colleagues or discuss how your skills or experience may suit the role apply online today and a member of the team will be in touch soon. We are an equal opportunity employer which means will consider all suitably qualified applicants regardless of gender identity or expression ethnic origin nationality religion or beliefs age sexual orientation disability status or any other protected characteristic. We recruit and develop our people based on merit and their passion for creating better outcomes and we’re committed to creating an inclusive environment for all employees.

INDLP