Energy Customer Advisor — Real Conversations, Real Impact

Octopus Energy Group; Remote; GBP 25,000; Full time

Job summary

An innovative energy provider is seeking customer service professionals to join their team in the United Kingdom. The role involves assisting customers with energy-related queries and ensuring they receive exceptional service. Ideal candidates are passionate about helping others, adaptable to fast-paced changes, and enjoy working collaboratively. The position is full-time and home-based, with a competitive salary of £24,600. This is a chance to make a real impact while being part of a vibrant team.

Benefits

EV salary sacrifice scheme

Cycle-to-work scheme

Share options

Fully stocked kitchens

Weekly ‘Family Dinner’ catch-ups

Qualifications

• Live for great customer service and enjoy helping others.
• Ask questions and embrace change as things move fast.
• Collaborate effectively with colleagues and support each other.

Responsibilities

• Assist customers with their queries, ensuring clarity and understanding.
• Handle issues from start to finish, aiming for efficient resolutions.
• Provide care and empathy to customers, especially those in vulnerable situations.

Skills

Customer service orientation

Problem-solving

Empathy

Adaptability

Team collaboration

Job description

An innovative energy provider is seeking customer service professionals to join their team in the United Kingdom. The role involves assisting customers with energy-related queries and ensuring they receive exceptional service. Ideal candidates are passionate about helping others, adaptable to fast-paced changes, and enjoy working collaboratively. The position is full-time and home-based, with a competitive salary of £24,600. This is a chance to make a real impact while being part of a vibrant team.