Energy Support Social Worker — Empathetic Client Advocate

Octopus Energy; Brighton; On-site; GBP 30,000 - 45,000; Full time

Job summary

Octopus Energy in Brighton is seeking a passionate social worker to support customers and colleagues in an office-based role with frequent travel.

You will conduct assessments, create support plans, and refer to local authorities as appropriate, while signposting to available help and supporting energy specialists.

Required: Social Work Degree and registration with Social Work England, ASYE, and a driver with access to a car. Prior adult social care and mental health exposure is preferred.

Qualifications

• Social Work Degree and current registration with Social Work England.
• 5 years post qualifying Social Work experience (ASYE required).
• Practice Educator qualification is highly desired.
• Experience in adult social care, ideally with mental health exposure, including AMHPs.
• Ability to take initiative on sensitive cases and deliver tailored support.
• Ability to build rapport and trust with colleagues to ensure effective support.
• Driver with access to a car and willingness to travel occasionally.

Responsibilities

• Conduct assessments and support plans for customers, refer to local authorities as appropriate, and identify safeguarding concerns.
• Perform needs assessments including ability to pay and propose actions to support customers effectively.
• Signpost customers to sources of help and offer relevant support packages.
• Carry out follow-ups to ensure cases reach resolution.
• Collaborate with other agencies and make appropriate referrals.
• Stay updated with industry best practices and regulatory guidelines.
• Provide ongoing dynamic support to energy specialists.

Skills

Empathy

Initiative

Rapport building

Curiosity

Communication

Education

Social Work Degree

Registration with Social Work England

ASYE (post qualifying experience)

Practice Educator qualification

Job description

Octopus Energy in Brighton is seeking a passionate social worker to support customers and colleagues in an office-based role with frequent travel.

You will conduct assessments, create support plans, and refer to local authorities as appropriate, while signposting to available help and supporting energy specialists.

Required: Social Work Degree and registration with Social Work England, ASYE, and a driver with access to a car. Prior adult social care and mental health exposure is preferred.