Waiting List & Admin Manager — Acute Care

NHS National Services Scotland; Glasgow; On-site; GBP 45,000 - 60,000; Full time

Benefits offered by this job

NHS Pension Scheme

Flexible working options

Employee Assistance Programme

Job summary

NHS Greater Glasgow and Clyde (NHSGGC) is recruiting an Administration/Waiting List Manager to lead waiting list activities and administrative services, ensuring timely, high-quality patient care. You will work with clinical and operational teams to support targets and drive patient-centred improvements across the board.

The role is based at Queen Elizabeth University Hospital with standard Mon-Fri hours and full-time permanent status, offering opportunities to lead and develop within a large

Qualifications

• Significant administration management experience within an NHS acute setting with knowledge of patient administration processes.
• Proven experience managing waiting lists and delivering Treatment Time Guarantee targets.
• Experience supervising and developing administrative or clerical teams potentially across multiple sites.
• Excellent communication and interpersonal skills with the ability to influence and build relationships with clinical and non-clinical staff.
• Strong organisational skills with ability to prioritise competing demands and meet deadlines under pressure.
• Proficient IT skills including experience of NHS systems and data management with a sound understanding of GDPR.

Responsibilities

• Lead the day-to-day management of speciality waiting lists ensuring compliance with Treatment Time Guarantees and national targets.
• Monitor and analyse waiting list data, proactively identifying risks and implementing solutions to maintain performance.
• Manage clinic and theatre capacity, ensuring effective use of resources to meet clinical priorities.
• Line manage administrative, clerical and waiting list staff, supporting performance, development and service delivery.
• Prepare and present reports on waiting times, patient activity and service performance to senior stakeholders.
• Coordinate internal and external waiting list initiatives including patient scheduling and service improvements.
• Promote a culture of continuous improvement ensuring high standards of patient care, compliance and administrative practice.

Skills

Administration management

Waiting lists management

Communication skills

GDPR / data management

Tools

NHS systems

Job description

NHS Greater Glasgow and Clyde (NHSGGC) is recruiting an Administration/Waiting List Manager to lead waiting list activities and administrative services, ensuring timely, high-quality patient care. You will work with clinical and operational teams to support targets and drive patient-centred improvements across the board.

The role is based at Queen Elizabeth University Hospital with standard Mon-Fri hours and full-time permanent status, offering opportunities to lead and develop within a large