Endoscopy Booking Specialist | Flexible Hours & Patient-Focused

The Dudley Group NHS Foundation Trust; Dudley; On-site; GBP 22,000 - 26,000; Full time

Job summary

The Dudley Group NHS Foundation Trust is seeking a Booking Coordinator for the Endoscopy Unit to provide an efficient, accurate, and patient‑focused booking and administrative service. You will manage referrals, appointments, waiting lists and endoscopy lists, ensuring patients are booked appropriately in line with clinical urgency and national access standards.

The role involves liaising with patients, relatives, GPs and clinical teams, maintaining records, supporting time targets, and working

Responsibilities

• Maximise endoscopy list utilisation by ensuring appropriate patient case mix and backfilling cancelled appointments wherever possible.
• Maintain knowledge of Endoscopy Unit procedures to support effective organisation and coordination of lists.
• Respond to individual patient needs and arrange appropriate support, including interpreters, to facilitate access to care.
• Provide and receive complex and sensitive information, communicating clearly and sensitively and recognising barriers to communication.
• Deal independently with enquiries from patients, relatives, GPs, multidisciplinary teams, ward staff and external agencies, managing challenging situations appropriately and escalating clinical concerns when required.
• Follow Trust Patient Access and Waiting List Policies, ensuring patients are prioritised according to clinical urgency and waiting time and that waiting list information is accurate and up to date.
• Book suspected cancer appointments in line with national guidelines, supporting the 28-day Best Timed Practice pathway and escalating delays where necessary.
• Maintain confidentiality and manage patient information in accordance with Trust policies, procedures and information governance requirements.
• Work closely with the Operations Directorate Management Team to support Trust objectives, waiting time targets and effective use of service capacity.
• Provide appropriate support and cover for colleagues during periods of annual leave, sickness and other absence.

Job description

The Dudley Group NHS Foundation Trust is seeking a Booking Coordinator for the Endoscopy Unit to provide an efficient, accurate, and patient‑focused booking and administrative service. You will manage referrals, appointments, waiting lists and endoscopy lists, ensuring patients are booked appropriately in line with clinical urgency and national access standards.

The role involves liaising with patients, relatives, GPs and clinical teams, maintaining records, supporting time targets, and working