Endoscopy Unit Booking Coordinator

The Dudley Group NHS Foundation Trust; Dudley; On-site; GBP 22,000 - 26,000; Full time

Job summary

The Dudley Group NHS Foundation Trust is seeking a Booking Coordinator for the Endoscopy Unit to provide an efficient, accurate, and patient‑focused booking and administrative service. You will manage referrals, appointments, waiting lists and endoscopy lists, ensuring patients are booked appropriately in line with clinical urgency and national access standards.

The role involves liaising with patients, relatives, GPs and clinical teams, maintaining records, supporting time targets, and working

Responsibilities

• Maximise endoscopy list utilisation by ensuring appropriate patient case mix and backfilling cancelled appointments wherever possible.
• Maintain knowledge of Endoscopy Unit procedures to support effective organisation and coordination of lists.
• Respond to individual patient needs and arrange appropriate support, including interpreters, to facilitate access to care.
• Provide and receive complex and sensitive information, communicating clearly and sensitively and recognising barriers to communication.
• Deal independently with enquiries from patients, relatives, GPs, multidisciplinary teams, ward staff and external agencies, managing challenging situations appropriately and escalating clinical concerns when required.
• Follow Trust Patient Access and Waiting List Policies, ensuring patients are prioritised according to clinical urgency and waiting time and that waiting list information is accurate and up to date.
• Book suspected cancer appointments in line with national guidelines, supporting the 28-day Best Timed Practice pathway and escalating delays where necessary.
• Maintain confidentiality and manage patient information in accordance with Trust policies, procedures and information governance requirements.
• Work closely with the Operations Directorate Management Team to support Trust objectives, waiting time targets and effective use of service capacity.
• Provide appropriate support and cover for colleagues during periods of annual leave, sickness and other absence.

Job description

An exciting opportunity has arisen to join the Endoscopy Unit at The Dudley Group NHS Foundation Trust.

The Booking Coordinator will provide an efficient, accurate and patient-focused administrative and booking service within the Endoscopy Unit.

The postholder will manage referrals, appointments, waiting lists and endoscopy lists, ensuring patients are booked appropriately in line with clinical urgency, Trust policies and national access standards. The role involves liaising with patients, relatives, GPs and clinical teams, responding to queries, supporting individual patient needs and maximising service capacity.

The postholder will maintain accurate patient records, support waiting time targets including the 28-day suspected cancer pathway, and work closely with the Endoscopy and Operations teams to ensure the effective delivery of the service.

• Maximise endoscopy list utilisation by ensuring appropriate patient case mix and backfilling cancelled appointments wherever possible.
• Maintain knowledge of Endoscopy Unit procedures to support effective organisation and coordination of lists.
• Respond to individual patient needs and arrange appropriate support, including interpreters, to facilitate access to care.
• Provide and receive complex and sensitive information, communicating clearly and sensitively and recognising barriers to communication.
• Deal independently with enquiries from patients, relatives, GPs, multidisciplinary teams, ward staff and external agencies, managing challenging situations appropriately and escalating clinical concerns when required.
• Follow Trust Patient Access and Waiting List Policies, ensuring patients are prioritised according to clinical urgency and waiting time and that waiting list information is accurate and up to date.
• Book suspected cancer appointments in line with national guidelines, supporting the 28-day Best Timed Practice pathway and escalating delays where necessary.
• Maintain confidentiality and manage patient information in accordance with Trust policies, procedures and information governance requirements.
• Work closely with the Operations Directorate Management Team to support Trust objectives, waiting time targets and effective use of service capacity.
• Provide appropriate support and cover for colleagues during periods of annual leave, sickness and other absence.

At the Dudley Group our patients and staff are at the heart of all that we do and that is to provide a world class service that aligns with our vision of "excellent health care, improved health for all". We are seeking to recruit staff who share our vision and values of making Dudley Group an incredible workplace.

As part of the NHS People Promise, your wellbeing is our priority, and we are committed to ensuring our employees achieve a healthy work-life balance supported by our flexible working options and by making reasonable adjustments where possible. We believe no-one should have to sacrifice family, friends, or their personal interests for work. We are a modern employer able to attract and retain high quality staff through our commitment to the NHS People Promise.

As an employer, we foster an inclusive environment where everyone feels valued, supported, and empowered to contribute their best. We want to ensure that our workforce is representative of the population we serve. More information - inclusive practice people promise.

Dudley Group offer many opportunities for our staff to develop and grow within their roles through our Learning & OD Team. These include topics such as communication, wellbeing, team development, cultural competency, and values.