Endoscopy Admissions & Waiting List Coordinator

Somerset NHS Foundation Trust; Taunton; On-site; GBP 21,000 - 25,000; Full time

Benefits offered by this job

Flexible working options

NHS pension scheme

Generous annual leave

Career development

Blue Light Card

Job summary

Somerset NHS Foundation Trust is seeking a proactive administrator to co-ordinate the Endoscopy admission service. You will support booking practice, liaise with the waiting list team, and ensure efficient management of waiting and theatre lists.

You will communicate with clinical staff, patients, and managers to avoid delays and provide reassurance, balancing clinical priority with service needs.

Qualifications

• NVQ Level 3 in Business Administration or equivalent.
• GCSE/O'level passes (A–C) or equivalent.
• Word processing qualification or ECDL.
• NVQ Customer Care/Service.
• Experience with elective waiting lists in health settings.

Responsibilities

• Coordinate and organise a patient-centred Endoscopy admission service.
• Liaise with waiting list co-ordinator and management to support booking practice.
• Ensure waiting lists and theatre lists are managed efficiently.
• Communicate with staff across Trusts, Consultants, and managers about admissions.
• Negotiate to avoid breaches of national waiting time standards and adjust lists as needed.
• Assist patients and carers with timely communications and reassurance.
• Schedule patients onto theatre lists, check booking information and resources.

Skills

Waiting lists management

Hospital bookings

Communication skills

MS Office

Customer service

Education

NVQ Level 3 in Business Administration

GCSEs / O'level

ECDL / Word processing

NVQ Customer Care/Service

Tools

Microsoft Word

Microsoft Excel

Job description

Somerset NHS Foundation Trust is seeking a proactive administrator to co-ordinate the Endoscopy admission service. You will support booking practice, liaise with the waiting list team, and ensure efficient management of waiting and theatre lists.

You will communicate with clinical staff, patients, and managers to avoid delays and provide reassurance, balancing clinical priority with service needs.