Endoscopy Booking Coordinator

Milton Keynes University Hospital NHS Foundation Trust; Milton Keynes; On-site; GBP 24,000 - 32,000; Part time

Job summary

Milton Keynes University Hospital NHS Foundation Trust is seeking a Part Time Booking Coordinator to support the Endoscopy Team during a fixed-term maternity cover. The role focuses on efficient booking, waiting list validation, and capacity planning to ensure timely patient care and adherence to national targets.

Responsibilities include day-to-day list management, data accuracy across systems, and responding to patient and staff inquiries.

Qualifications

• Experience coordinating bookings and waiting lists for elective care.
• Strong organisational skills and attention to detail.
• Ability to work across multiple digital systems and teams.
• Excellent customer service and communication with patients and staff.
• Ability to support induction and training for new staff.

Responsibilities

• Manage endoscopy waiting lists and appointment scheduling.
• Coordinate patient pathways and validate referrals with clinical staff.
• Monitor capacity and utilisation of lists to maximise access.
• Liaise with stakeholders to improve patient access and experience.
• Provide high standard customer service and respond to enquiries.
• Support induction and training for new staff and new team members.

Skills

Organisational skills

Customer service

Waiting list management

Appointment scheduling

Capacity planning

Stakeholder liaison

Tools

EDM system

MS Office

Job description

An exciting opportunity has arisen within the Endoscopy Team for a PART TIME Booking Coordinator, cover maternity leave. This fixed-term role is a key part of the Endoscopy team, responsible for coordinating patient bookings and managing waiting lists to ensure patients receive timely care while supporting delivery of national waiting time and cancer pathway targets. The post holder will work closely with a variety of stakeholder to maximise list utilisation, manage complex pathways, and provide an efficient, patient-focused booking service. The role involves day-to-day management of endoscopy waiting lists, appointment scheduling, capacity planning and validation of patient pathways. Working across a range of digital systems, the successful candidate will ensure patient records and waiting list data are accurate and up to date, proactively identify potential delays or breaches, and help implement service improvements to enhance patient access and experience. The post holder will provide a high standard of customer service, responding to patient and staff enquiries, supporting new staff induction and training, and contributing to the smooth running of the department. Strong organisational skills, attention to detail and the ability to manage multiple priorities while building effective working relationships are essential. We are unable to offer sponsorship for this role Interview: 11/11/2026 - NHS Survey, 2023 We care We communicate We collaborate We contribute They feel supported in their employers making reasonable adjustments to help them carry out their work, rating an 82.9% To deliver efficient, timely booking of endoscopy procedures and consistently ensure a patient-focused service which promotes good customer service and effective working relationships during the fixed-term period. Milton Keynes University Hospital, in proud partnership with the University of Buckingham, is a University Teaching Hospital committed to advancing patient care through cutting-edge research and education. With a "Good" rating from the CQC and significant investment underway, this is an exciting time to join our team and grow your career. As a medium sized general hospital, we provide a full range of general medical and surgical services, including a busy Emergency Department, Maternity, and Paediatrics. As the population of our city and surrounding areas continues to grow rapidly, we are expanding and enhancing our facilities to meet rising demand and improve access to care for all our communities. We are also proud to offer a growing portfolio of specialist services. In January 2025 we opened our state-of-the-art Radiotherapy Centre, bringing advanced cancer treatment closer to home. Our services also include neonatology, specialist surgical care, and a wide range of diagnostics, supported by the new Community Diagnostic Centre at Whitehouse Health Centre. We have just opened the Oak Wards - a new ward block featuring two 24-bed wards. Further investment is underway, including the recently approved Women and Children's Centre, set to open by 2030. Visit our website to explore the latest news and opportunities at MKUH -News - Milton Keynes University Hospital- For further information about Milton Keys please visit -Visit Milton Keynes Waiting List Management

• Responsible for ensuring maximum use of all endoscopy lists liaising with the team, to escape when lists appear underutilised / over utilised.
• Responsible for coordination of the waiting list validation process, ensuring the correct action is taken for patients who do not respond or who are not in a position to receive their treatment.
• Follow Trust policies and protocols to maintain a booking process which embraces patient choice.
• For complex admissions, ensure that diagnostic tests are arranged in consultation with clinical staff.

Data entry

• To be competent and confident with all elective processes and outpatient processes.
• Ability to add order, add waiting list, maintain waiting lists, remove, suspend, schedule, pull endoscopy reports, outpatient bookings in connection with endoscopy appointments.
• To identify and be responsible for identifying problems with admin processes, follow the correct reporting process, share information with colleagues and assist colleagues with training and understanding of bookings.
• Using Electronic Document Management (EDM) system and word to formulate patient letters.

Departmental Responsibilities

• The post holder will have responsibility for the day-to-day management of waiting lists and their theatre / diagnostic diary and liaison regarding these with all personnel involved. (Consultant, nurse Endoscopists, endoscopy admin manager, Divisional managers, operations managers, bed managers, pre-assessment, Endoscopy suite, MDT coordinators)
• To support with induction, training and development programmes for all new staff and staff from other areas that visit and receive training within the department
• To provide advice and guidance to colleagues within the department and outside ensuring, in conjunction with the manager, that they develop professionally within their roles.