(*) Endoscopy Booking Officer

VerseOne Group; Chelmsford; On-site; GBP 21,000 - 25,000; Full time

Job summary

Mid and South Essex NHS Foundation Trust is seeking an enthusiastic administrator to join the Endoscopy team as an Endoscopy Booking Officer. You will provide a professional, efficient service supporting the Clinical team and managers to meet national waiting targets and ensure patient care remains high.

You will train and guide junior admin staff, supporting service improvements and ensuring accurate patient documentation while adapting to flexible hours, including evenings and weekends.

Qualifications

• GCSE English and Maths or equivalent.
• Proficiency with MS Office software.
• Experience in NHS or hospital administration is preferred.

Responsibilities

• Provide comprehensive waiting list administration to meet national targets.
• Book lists for the clinical team accurately.
• Prepare diagnostic procedures and ensure notes are available for admission.
• Work flexible hours including evenings and weekends as needed.
• Maintain patient documentation and report faults promptly.
• Coordinate with senior staff and departments to manage referrals and pre‑assessments.
• Ensure correct RTT/clock status updates and pathway placement.

Skills

Attention to detail

Administrative skills

Team coordination

Education

GCSE English and Maths

Tools

MS Office

Job description

"

Mid and South Essex NHS Foundation Trust

(**) Endoscopy Booking Officer

The closing date is 01 November 2026

We are looking for an enthusiastic administrator to join our Endoscopy team as our new Booking Officer.

You will be a vital member of the Endoscopy Team providing a professional, efficient administrative service to support the Clinical team, Endoscopy Supervisor, Unit Manager, and other divisional Managers to ensure the specialty can deliver safe and effective services whilst also ensuring compliance with contractual access targets e.g., 18-week referral to treatment target, 62-day standard cancer target and DM01 national target. So, ultimately you will be using your admin expertise to help us deliver a consistently high standard of care to all out patients.

You will also get the chance to provide support, training and guidance to junior members of the admin team, with the aim of making the service delivery the best it can be.

Main duties of the job

• Ensure a comprehensive and efficient waiting list administration service is provided with prescribed timetables to meet national waiting time targets


• Ensuring booking of lists for the clinical team is correct and accurate.


• Assist with preparation of the diagnostic procedures and ensure patient's notes are available for admission and unit attendee's


• Work flexibly incorporating evenings and weekends to ensure the smooth running of the Endoscopy unit reception area.


• Be responsible for maintaining accurate/current patient documentation.


• Be responsible for reporting faults as appropriate.


• To ensure daily tasks are completed, emails, answerphone messages, patient confidential information is stored away, referrals are organized in relevant priority, collecting of paperwork, triaging of referrals, post room, photocopying of leaflets and tracking of notes etc.


• Liaising and organizing with clinical team regarding patients requiring pre-assessment, equipment and prescriptions for patients.


• Liaising with senior management team, secretaries, consultants, nursing, STT team, CNS, GP's.


• To adjust/amended patients clock and/or RTT status to ensure patient is sitting on the correct pathway.

About us

Our ambition is to deliver excellent local and specialist services, to improve the health and well being of our patients, and provide a vibrant place for staff to develop, innovate and build careers.

We aim to make the most of our skills and experiences so we can become the best we can be. As one organisation we will recruit the finest and retain more specialist staff due to more employment opportunities across our Trust.

Job responsibilities

For full details about this varied and rewarding role, please see attached job description.

Please be aware that we reserve the right to close this vacancy early if we receive a suitable number of applications.

Unfortunately, there is no Visa Sponsorship available for this role. Whilst we are able to employ candidates on a graduate Visa, we are unable to offer sponsorship once the graduate visa expires

Qualifications

• Good level of education including GCSE in English and Maths or equivalent

Knowledge and Experience

• Experience working with MS Office software.


• Previous NHS Experience


• Secretarial, Administration, previous waiting list officer experience

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer name

Mid and South Essex NHS Foundation Trust

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