Endoscopy Waiting List Coordinator

Somerset NHS Foundation Trust; Taunton; On-site; GBP 21,000 - 25,000; Full time

Benefits offered by this job

Flexible working options

NHS pension scheme

Generous annual leave

Career development

Blue Light Card

Job summary

Somerset NHS Foundation Trust is seeking a proactive administrator to co-ordinate the Endoscopy admission service. You will support booking practice, liaise with the waiting list team, and ensure efficient management of waiting and theatre lists.

You will communicate with clinical staff, patients, and managers to avoid delays and provide reassurance, balancing clinical priority with service needs.

Qualifications

• NVQ Level 3 in Business Administration or equivalent.
• GCSE/O'level passes (A–C) or equivalent.
• Word processing qualification or ECDL.
• NVQ Customer Care/Service.
• Experience with elective waiting lists in health settings.

Responsibilities

• Coordinate and organise a patient-centred Endoscopy admission service.
• Liaise with waiting list co-ordinator and management to support booking practice.
• Ensure waiting lists and theatre lists are managed efficiently.
• Communicate with staff across Trusts, Consultants, and managers about admissions.
• Negotiate to avoid breaches of national waiting time standards and adjust lists as needed.
• Assist patients and carers with timely communications and reassurance.
• Schedule patients onto theatre lists, check booking information and resources.

Skills

Waiting lists management

Hospital bookings

Communication skills

MS Office

Customer service

Education

NVQ Level 3 in Business Administration

GCSEs / O'level

ECDL / Word processing

NVQ Customer Care/Service

Tools

Microsoft Word

Microsoft Excel

Job description

To be part of a team responsible for the co-ordination and organisation of a comprehensive patient centred Endoscopy admission service ensuring continuity in achieving excellence in patient care within local and national time frames.

To Liaise with the lead waiting list co-ordinator and management team to make decisions which will lead to good booking practice and the provision of an excellent support mechanism for both patients and clinical teams.

Support other members of the team to ensure admissions processes are followed and that waiting lists and theatre lists are managed efficiently and effectively.

Communicate effectively either by telephone or email with all grades of staff both within the Trust and other Trusts, including ward staff, Surgical and Medical Consultants, Divisional and Directorate Managers on all matters concerning waiting lists and admissions. Negotiate with Managers/Consultants/Clinical Site Managers when potential breach (of national waiting time standards) patients are under threat of cancellation, highlight the need for extra theatre lists as needs demand.

Communicate effectively and in a timely fashion with patients/parents/carers as the need arises. Use reassurance and negotiation skills with tact on a daily basis over the telephone and face to face: patients are often very anxious at the prospect of admission to hospital for operations and procedures, so a calm and empathic approach is essential.

Schedule patients into appropriate theatre lists, ensuring the surgeons requirements are followed, hospital systems are checked for essential booking information, there is a suitable anaesthetist, all equipment will be present and available, any special bed requests are ordered and the order of the theatre list is suitable for the surgeon, along with managing the patients' social needs and availability.

Schedule patients balancing clinical priority and service requirement against the need to achieve national wait time standards. Rearrange patients on lists when having to rebook cancelled patients.

Please see attached Job Description for full details.

About us

At Somerset NHS Foundation Trust, we're committed to supporting our employees with a range of benefits designed to enhance your professional and personal life. We offer:

• Flexible working options to help you balance work and life
• NHS pension scheme for long-term financial security
• Generous annual leave allowance to recharge and relax
• A strong focus on career development to help you grow and achieve your potential

Additionally, you'll gain access to our Blue Light Card, unlocking exclusive discounts on shopping, dining, and leisure activities, as well as NHS-specific perks to support you both inside and outside of work.

We are proud to foster a diverse, skilled, and inclusive workforce, and we encourage applications from all backgrounds.

Why Somerset? Somerset offers the perfect blend of idyllic countryside, outstanding areas of natural beauty, and breathtaking coastlines, with vibrant cities like Bristol, Bath, and Exeter just a short drive away - and only two hours to London.

The region is home to excellent educational facilities, and with affordable housing compared to other parts of the country, it's a great place to build both your career and your future.

Somerset truly has it all - the peaceful countryside and cosmopolitan city life, with something for everyone to enjoy.

Please see attached Job Description & Person Specification for further details of duties and responsibilities.

Person specification

Qualifications

NVQ Level 3 in Business Administration or equivalent, or demonstrable relevant experience

Good standard of Education up to GCSE or O'level (A-C) standard

Computer/Word processing qualification or ECDL

NVQ Customer Care/Service

Experience

Level of knowledge and understanding of waiting lists, hospital booking processes and medical terminology to be able to work at the required standard

Proven experience of working with elective waiting lists in the Health Sector

Additional Criteria

Good knowledge of the Trust Electronic Patient Record system or similar systems

Microsoft office applications eg Word and Excel

Basic knowledge of medical terminology

Knowledge and understanding of the Trust's Access Policy

Management of elective waiting lists or similar

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Band

Band 3

Contract

Permanent

Working pattern

Full-Time

Job locations

County Hall
The Crescent
Taunton
Somerset
TA1 4DY