End User Services Engineer – Hybrid IT Support

Medica Group; Hastings; Hybrid; GBP 35,000 - 38,000; Full time

Benefits offered by this job

Flexible work

Hybrid working

Annual bonus

Holiday allowance

Pension

Life assurance

Social events

Sick pay

Cycle to work

Personal development

Job summary

Medica Group in Hastings and London offices is seeking an End User Services Engineer to join our IT Operations team. You will deliver 1st and 2nd line support for Microsoft 365, Teams, Intune and Entra ID across desktops, laptops and mobile devices, ensuring secure, reliable technology for colleagues.

We offer hybrid working with onsite support, an attractive salary (£35,000–£38,000 per annum) dependent on experience, and access to an annual bonus, with development opportunities across modern

Qualifications

• Experience working within an IT Support, Service Desk or End User Services environment.
• Experience supporting Microsoft Windows operating systems and Microsoft 365 technologies.
• Experience supporting Microsoft Teams and collaboration platforms.
• Experience managing endpoint devices using Microsoft Intune or equivalent endpoint management tools.
• Strong troubleshooting, analytical and problem-solving skills.
• Knowledge of user account administration, access management and identity services.
• Excellent customer service, communication and stakeholder management skills.
• Ability to prioritise workloads and work effectively both independently and within a team.
• A commitment to delivering an outstanding end-user experience and continuous improvement.

Responsibilities

• Provide 1st and 2nd line support across Microsoft 365, Teams, Intune and Entra ID.
• Support laptops, desktops and mobile devices to ensure secure, reliable access.
• Contribute to technology projects and service improvement initiatives.
• Assist with device refresh programmes and evolving digital workplace services.

Skills

IT Support / End User Services

First/Second line support

Customer service

Stakeholder management

Troubleshooting

Work prioritisation

Tools

Microsoft Windows

Microsoft 365

Microsoft Teams

Microsoft Intune

Entra ID

Job description

Medica Group in Hastings and London offices is seeking an End User Services Engineer to join our IT Operations team. You will deliver 1st and 2nd line support for Microsoft 365, Teams, Intune and Entra ID across desktops, laptops and mobile devices, ensuring secure, reliable technology for colleagues.

We offer hybrid working with onsite support, an attractive salary (£35,000–£38,000 per annum) dependent on experience, and access to an annual bonus, with development opportunities across modern