End User Services Manager

Openwork Limited; Swindon; On-site; GBP 54,000 - 66,000; Full time

Benefits offered by this job

Bonus scheme

Pension scheme

Critical illness cover

Income protection

Death in service

Holiday entitlement

Private medical insurance

Job summary

Openwork Limited seeks an End User Services Manager to lead Endpoint Engineering and Access Services, delivering secure, reliable, and well-controlled services that enable colleagues to join, work, move roles and leave smoothly.

You will translate enterprise technology direction into clear priorities, standards and measurable outcomes, balancing modern endpoint engineering with access fulfilment, asset control and a strong colleague experience.

Qualifications

• Experience leading End User Computing, Modern Workplace or End User Services teams in a complex organisation.
• Strong knowledge of Microsoft Intune, Autopilot, Windows, MDM, software deployment, patching, endpoint security and VDI technologies.
• Experience managing processes such as Joiner/Mover/Leaver, access fulfilment, software licensing, asset management and service requests.
• Working knowledge of Active Directory and Microsoft Entra ID, RBAC, access reviews and governance.
• Strong IT service management understanding across incident, request, problem, change, transition, asset and configuration management.
• Experience driving automation, standardisation, measurement and continuous improvement.
• Experience managing third-party technology suppliers and MSPs.
• Experience operating in regulated/security-conscious environments; financial services experience is a plus.
• Strong commercial awareness across technology suppliers and budgets.

Responsibilities

• Lead and develop a multidisciplinary End User Computing and Access Services team.
• Own the End User Computing service and technology roadmap (laptops, desktops, mobile, VDI).
• Ensure effective endpoint deployment, configuration, patching, software distribution, security and lifecycle with automation and standardisation.
• Oversee JML and access services with least privilege and segregation of duties.
• Maintain governance across access reviews, licensing, endpoint standards, debt and audit evidence.
• Deliver a prioritised continuous improvement roadmap using data and feedback.
• Collaborate with Architecture, IT Service, Information Security, Risk and HR to deliver secure, resilient services.
• Manage technology suppliers and MSPs to meet milestones and budgets.

Skills

Leadership

People management

Service management

Education

ITIL Foundation

Microsoft endpoint certifications

Tools

Microsoft Intune

Autopilot

Windows

Mobile Device Management

Software deployment

Patching

Endpoint security

Virtual desktop technologies

Job description

As the End User Services Manager, you will lead the combined Endpoint Engineering and Access Services function, providing secure, reliable and well-controlled services that enable colleagues to join, work, move roles and leave the organisation effectively.

This is a substantive people and service leadership role. Reporting to the Head of Enterprise Technology, you will translate enterprise technology direction into clear priorities, standards and measurable outcomes for the team. You will balance modern endpoint engineering with disciplined access fulfilment, asset and licence control, and a consistently strong colleague experience.

You will own the function’s outcomes, operating model, people leadership and delivery plan, while technical and operational Leads retain day-to-day subject matter leadership within their disciplines.

The Benefits:

• Salary - up to £60,300
• Bonus scheme - on target bonus 10%
• Pension scheme - contribute up to 5% of your salary and Openwork will match you and put in an extra 5%
• Critical illness cover
• Income protection
• Death in service
• 25 days holiday + bank holidays, with the opportunity to buy up to an additional 10 days
• A range of other flexible benefits to include private medical insurance, dental insurance and much more.

What will you need to succeed?

• Lead and develop a multidisciplinary team across Endpoint Engineering and Access Services, creating clear accountability, priorities and a strong service culture.
• Own the End User Computing service and technology roadmap, covering laptops, desktops, mobile devices and virtual desktop environments.
• Ensure effective management of endpoint deployment, configuration, patching, software distribution, security and hardware/software lifecycle, with a strong focus on automation and standardisation.
• Oversee Joiner, Mover and Leaver (JML) and access services, ensuring requests are secure, auditable and aligned with least-privilege and segregation-of-duties principles.
• Maintain strong governance across access reviews, licensing, endpoint standards, technical debt, audit evidence and remediation.
• Own and deliver a prioritised continuous improvement roadmap, using service data, colleague feedback and risk insight to improve customer experience and operational performance.
• Partner across Architecture, Engineering, IT Service, Information Security, Risk and HR to deliver secure, resilient and supportable services.
• Manage key technology suppliers, ensuring performance against service, quality, commercial and roadmap commitments.

Experience & Knowledge

• We’re looking for someone with:
• Proven experience leading End User Computing, Modern Workplace, Workplace Technology or End User Services teams within a complex organisation.
• Strong knowledge of Microsoft Intune, Autopilot, Windows, Mobile Device Management, software deployment, patching, endpoint security and virtual desktop technologies.
• Experience managing controlled operational processes such as JML, access fulfilment, software licensing, asset management and service requests.
• Working knowledge of Active Directory and Microsoft Entra ID, including role-based access, least privilege, access reviews and governance.
• Strong understanding of IT service management, including incident, request, problem, change, transition, asset and configuration management.
• Experience improving services through automation, standardisation, measurement and continuous improvement.
• Experience managing third-party technology suppliers and managed service providers.
• Experience operating within a regulated, audited or security-conscious environment, with financial services experience advantageous.
• Strong commercial awareness across technology suppliers, licensing, hardware lifecycle and budgets.

Qualifications

• ITIL Foundation or equivalent service management experience is desirable.
• Relevant Microsoft endpoint, security or Modern Workplace certifications would be advantageous.
• A relevant management or leadership qualification would also be beneficial.

Why us?

We're a dynamic, fast-paced and growing business with huge ambition. This is all made possible by the brilliant people who are part of The Openwork Partnership family. We're investing heavily in our colleagues, continuously striving to give them the platform to develop personally and professionally and reach their full potential.
The Openwork Partnership values and respects individuality and we are committed to building an inclusive culture and environment where you can balance a successful career with your commitments and interests outside of work. We believe that you will bring your best self to work if you are trusted to choose when, where and how you do it.
On top of offering a modern workplace with bags of development opportunities, we also offer a highly attractive benefits package to reward you for your hard work. This includes a competitive base salary, an industry-leading annual bonus, enhanced pension, critical illness cover, income protection and a range of other flexible benefits