End User Services Engineer

Medica Group; Hastings; Hybrid; GBP 35,000 - 38,000; Full time

Benefits offered by this job

Flexible work

Hybrid working

Annual bonus

Holiday allowance

Pension

Life assurance

Social events

Sick pay

Cycle to work

Personal development

Job summary

Medica Group in Hastings and London offices is seeking an End User Services Engineer to join our IT Operations team. You will deliver 1st and 2nd line support for Microsoft 365, Teams, Intune and Entra ID across desktops, laptops and mobile devices, ensuring secure, reliable technology for colleagues.

We offer hybrid working with onsite support, an attractive salary (£35,000–£38,000 per annum) dependent on experience, and access to an annual bonus, with development opportunities across modern

Qualifications

• Experience working within an IT Support, Service Desk or End User Services environment.
• Experience supporting Microsoft Windows operating systems and Microsoft 365 technologies.
• Experience supporting Microsoft Teams and collaboration platforms.
• Experience managing endpoint devices using Microsoft Intune or equivalent endpoint management tools.
• Strong troubleshooting, analytical and problem-solving skills.
• Knowledge of user account administration, access management and identity services.
• Excellent customer service, communication and stakeholder management skills.
• Ability to prioritise workloads and work effectively both independently and within a team.
• A commitment to delivering an outstanding end-user experience and continuous improvement.

Responsibilities

• Provide 1st and 2nd line support across Microsoft 365, Teams, Intune and Entra ID.
• Support laptops, desktops and mobile devices to ensure secure, reliable access.
• Contribute to technology projects and service improvement initiatives.
• Assist with device refresh programmes and evolving digital workplace services.

Skills

IT Support / End User Services

First/Second line support

Customer service

Stakeholder management

Troubleshooting

Work prioritisation

Tools

Microsoft Windows

Microsoft 365

Microsoft Teams

Microsoft Intune

Entra ID

Job description

Job Description

End User Services Engineer

Salary: £35,000 to £38,000 p/a dependent on experience

Plus access to annual bonus

Hours: Monday to Friday, 8.30am to 5.00pm (for example)

This is an exciting time to join the UK's leading private healthcare telemedicine provider as we continue to invest in our people, technology and digital workplace capabilities. We're looking for an enthusiastic and customer-focused End User Services Engineer to join our IT Operations team and help deliver a first-class technology experience for colleagues across Medica.

Working within our End User Services function, you'll provide 1st and 2nd line support across a broad range of technologies, including Microsoft 365, Teams, Intune, Entra ID, laptops, desktops and mobile devices. You'll play a key role in ensuring our colleagues have access to secure, reliable and effective technology solutions that enable them to work productively and efficiently every day.

This is a fantastic opportunity for an IT professional who enjoys troubleshooting technical issues, improving customer experiences and working with modern workplace technologies. Alongside day-to-day support activities, you'll contribute to technology projects, service improvement initiatives, device refresh programmes and the ongoing evolution of Medica's digital workplace services.

The role offers a blend of hybrid working and onsite support across our Hastings and London offices, providing plenty of variety and opportunities to develop your technical expertise while building strong relationships across the business.

Who We Are

Medica is the UK’s leading telemedicine provider, supporting over 50% of NHS trusts with specialist reporting services across the globe. With over 240 head office staff and continued growth, now is a great time to become part of our journey.

We welcome applications from all backgrounds and communities to help us build inclusive teams and a diverse workforce. We offer flexible working arrangements to support work-life balance and encourage everyone to be themselves at work.

Requirements

Job requirements

• Experience working within an IT Support, Service Desk or End User Services environment.
• Experience supporting Microsoft Windows operating systems and Microsoft 365 technologies.
• Experience supporting Microsoft Teams and collaboration platforms.
• Experience managing endpoint devices using Microsoft Intune or equivalent endpoint management tools.
• Strong troubleshooting, analytical and problem-solving skills.
• Knowledge of user account administration, access management and identity services.
• Excellent customer service, communication and stakeholder management skills.
• Ability to prioritise workloads and work effectively both independently and within a team.
• A commitment to delivering an outstanding end-user experience and continuous improvement.

Desirable

• ITIL Foundation certification.
• Microsoft Modern Workplace, Intune or Endpoint Management certifications.
• Knowledge of Entra ID (Azure AD).
• Experience supporting hybrid and remote working environments.
• Basic PowerShell or automation experience.

Core Benefits For You

• Flexible and hybrid working
• A company culture that promotes work life balance
• Commitment from employers to continued learning and development
• Access to Employee Assistance Programme
• Annual bonus
• Enhanced holiday allowance + bank holidays
• Group life assurance
• Pension
• Social events
• Sick pay
• Cycle to work scheme
• Access to free and regular personal development & wellbeing events

We request all applicants to complete a confidential equalities monitoring form. The data collected will help us identify recruitment trends and address any concerns.

More information about Medica and the work we do can be found here - https://medica.co.uk/

We are a 2024 Circle Back Initiative Employer – we commit to respond to every applicant.