End User Support Engineer – Hybrid & VIP Onboarding

Hargreaves Lansdown PLC; West of England; On-site; GBP 32,000 - 42,000; Full time

Benefits offered by this job

Discretionary bonus

Private medical insurance

Pension scheme

Gym access

Hybrid working

Job summary

Hargreaves Lansdown PLC in Bristol is seeking an End User Support Engineer to support Windows and Mac environments. You will lead the asset lifecycle, perform laptop builds with Intune, and ensure joiners have devices prior to start dates, delivering an excellent onboarding experience.

You will handle ITSM updates, communicate progress to colleagues, and contribute to end-user refresh and continuous improvement projects, within a 37.5-hour week onsite in Bristol.

Qualifications

• 4 years in IT technical support or equivalent.
• Excellent knowledge of Microsoft Office 365 and MS Operating Systems.
• Understanding of ITIL (foundation desirable).
• Strong knowledge of Intune and device management.

Responsibilities

• Troubleshoot and resolve end user hardware/software issues for Windows and Mac.
• Lead asset management lifecycle and laptop builds using Intune.
• Ensure joiners have devices and provide seamless onboarding.
• Record actions in ITSM tool and keep users updated on progress.
• Contribute to end-user refresh and continuous improvement projects.

Skills

Windows support

Mac support

Intune

Active Directory

Azure AD

Office 365

Tools

Intune

ServiceNow

JAMF

Job description

Hargreaves Lansdown PLC in Bristol is seeking an End User Support Engineer to support Windows and Mac environments. You will lead the asset lifecycle, perform laptop builds with Intune, and ensure joiners have devices prior to start dates, delivering an excellent onboarding experience.

You will handle ITSM updates, communicate progress to colleagues, and contribute to end-user refresh and continuous improvement projects, within a 37.5-hour week onsite in Bristol.