End User Engineer

Simplex Services Pvt Ltd.; Brighton; Hybrid; GBP 30,000 - 45,000; Full time

Job summary

Simplex-Services, a Brighton-based IT consultancy, is seeking an End User Engineer to deliver hands-on end-user support and ensure smooth IT operations. You will manage devices, handle OS and app deployments, and assist with security updates.

The role requires 4+ years in end-user support, strong Windows/Office 365 knowledge, and excellent problem-solving and customer-service skills. On-site and remote support will be provided as needed.

Qualifications

• Bachelor's degree in information technology, computer science, or related field, or equivalent experience.
• 4+ years of end-user support or IT helpdesk experience.
• Strong knowledge of Windows OS, Office 365, Active Directory, and networking fundamentals.
• Hardware troubleshooting, software installations, and remote support tools.
• Excellent problem-solving, communication, and customer service skills.

Responsibilities

• Provide technical support for end-user devices including desktops, laptops, mobile devices and peripherals.
• Troubleshoot and resolve hardware, software and network issues efficiently.
• Install, configure and maintain operating systems, applications and security updates.
• Manage user accounts, permissions and access controls per IT policies.
• Support Microsoft Office 365, Windows and other enterprise apps.
• Collaborate with IT team on system upgrades and migrations.
• Ensure compliance with IT security protocols and data protection regulations.
• Maintain accurate documentation of issues, solutions and procedures.
• Provide remote and on-site support as required.

Skills

Windows OS

Office 365

Active Directory

Networking fundamentals

Hardware troubleshooting

Remote support tools

Communication skills

Customer service

Education

Bachelor's degree in information technology or related field

Tools

ServiceNow

Jira

Job description

We are seeking a skilled End User Engineer to provide technical support, manage end-user devices, and ensure seamless IT operations. The ideal candidate will have strong problem-solving skills, hands-on experience with end-user technologies, and a proactive approach to IT support.

Key Responsibilities:

• Provide technical support for end-user devices, including desktops, laptops, mobile devices, and peripherals.
• Troubleshoot and resolve hardware, software, and network-related issues efficiently.
• Install, configure, and maintain operating systems, applications, and security updates.
• Manage user accounts, permissions, and access controls in accordance with IT policies.
• Support Microsoft Office 365, Windows, and other enterprise applications.
• Collaborate with the IT team to implement system upgrades and migrations.
• Ensure compliance with IT security protocols and data protection regulations.
• Maintain accurate documentation of technical issues, solutions, and procedures.
• Provide remote and on-site support as required.

Required Skills & Qualifications:

• Bachelor’s degree in information technology, computer science, or a related field (or equivalent experience).
• 4+ years of experience in end-user support or IT helpdesk roles.
• Strong knowledge of Windows OS, Office 365, Active Directory, and networking fundamentals.
• Experience with hardware troubleshooting, software installations, and remote support tools.
• Excellent problem-solving, communication, and customer service skills.
• Ability to prioritise tasks and work effectively in a fast-paced environment.

Preferred Qualifications:

• IT certifications such as CompTIA A+, Microsoft Certified Professional (MCP), ITIL, etc.
• Experience with IT asset management and ticketing systems (e.g., ServiceNow, Jira).
• Knowledge of cloud technologies and virtualisation tools.

Simplex-Services, headquartered in Brighton, formed in 2014, specialises in information technology consulting and the implementation of IT services across all industries.

Our agile, dynamic teams of IT and business strategy enablers allow us to cut across the limitations of large-scale organisations by delivering services and solutions with speed, precision and flexibility. With over 100 years of corporate experience amongst our founding members, we offer our clients immediate advice and tailored solutions to your strategy.

With a fresh approach to IT and practical awareness that any solution needs to be end user-centric and aligned to a strategy, Simplex Services have the capabilities to resolve small- and large- scale projects, whether in-house or through smart source frameworks.

35 Sussex Innovation Centre, Science Park Square, Falmer, Brighton BN1 9SB