IT Support Engineer

Yolk Recruitment; England; On-site; GBP 32,000 - 39,000; Full time

Job summary

You will join Yolk Recruitment as an IT Support Engineer in the Hertfordshire area, with occasional UK travel, handling first- and second-line support in a multisite organisation.

In a modern Microsoft environment, you’ll work with Microsoft 365, Windows, identity, endpoint management and security, including Intune, Entra ID and Defender. You will help enhance troubleshooting and documentation while supporting remote users.

Qualifications

• Experience in IT support, helpdesk or desktop-support role.
• Solid Microsoft 365 support experience.
• Basic networking knowledge.

Responsibilities

• Provide first- and second-line support for desktops, laptops, mobiles, printers and peripherals.
• Triage and resolve incidents according to priority and business impact.
• Support Outlook, Teams, OneDrive, SharePoint and other Microsoft 365 services.
• Administer users and access through Active Directory and Entra ID.
• Assist with patching, endpoint compliance and vulnerability remediation.

Skills

Customer service

Troubleshooting

Communication

Problem solving

Remote/multi-site support

Tools

Microsoft 365

Intune

Entra ID

Microsoft Defender

Active Directory

MFA/Conditional Access

Job description

IT Support Engineer | Hertfordshire area, with occasional UK travel | up to £35,000

Are you an IT Support Engineer who enjoys solving problems properly rather than simply passing tickets to another team?

This permanent opportunity will give you ownership of first- and second-line support across a multisite organisation. You’ll work in a modern Microsoft environment covering Microsoft 365, Windows, identity, endpoint management and security.

It’s a strong next step for someone who already has solid support experience and wants broader exposure to Intune, Entra ID, Microsoft Defender and cloud technology. You’ll join a collaborative IT function where good troubleshooting, clear communication and continuous improvement are valued.

What You’ll Do:

• Provide first- and second-line support for desktops, laptops, mobiles, printers and peripherals.
• Triage and resolve incidents according to priority and business impact.
• Support Outlook, Teams, OneDrive, SharePoint and other Microsoft 365 services.
• Administer users and access through Active Directory and Entra ID.
• Support MFA, Conditional Access, Intune and Microsoft Defender.
• Complete joiner, mover and leaver processes.
• Assist with patching, endpoint compliance and vulnerability remediation.
• Maintain accurate asset, licence, subscription and telecoms records.
• Work with senior IT colleagues and external suppliers on more complex incidents.
• Improve documentation, knowledge articles and support processes.

What You’ll Bring:

• Experience in an IT support, helpdesk or desktop-support role.
• Practical Microsoft 365 support experience.
• Working knowledge of Active Directory or Entra ID.
• Exposure to Microsoft Defender or related endpoint-security tooling.
• Basic networking knowledge.
• Strong customer service, communication and troubleshooting skills.
• Experience supporting remote or multisite users.
• The ability to travel occasionally within the UK.

Why You Should Apply:

• Work with a modern Microsoft technology stack.
• Gain further exposure to cloud identity, endpoint management and security.
• Take genuine ownership of incidents and user outcomes.
• Join a collaborative, forward-thinking IT team.
• Build experience relevant to senior support, infrastructure, cloud or security positions.