End User Computing Engineer — 24x7 On-Call Support

Point72 Careers; City Of London; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading investment firm in London seeks a Technology Support Specialist to enhance client technology experience. Key responsibilities include providing technical support, managing client expectations, and facilitating technology training. Ideal candidates should have 3-5 years of experience in similar roles, possess a bachelor's degree in technology, and be proficient in supporting Apple products. This position offers a comprehensive benefits package and a collaborative environment.

Benefits

Health care benefits

Generous parental leave policies

Mental wellness programs

Tuition assistance

Qualifications

• 3-5 years of experience in client service, desktop support, or technical support role.
• Experience supporting Apple products at an enterprise level.
• Previous experience supporting investment professionals in the financial industry.

Responsibilities

• Provide hands-on technical support and insightful advice to clients.
• Quickly diagnose and resolve technology issues.
• Establish and maintain service level relationships with service providers.

Skills

Client service experience

Technical support skills

Scripting and automation

Customer service

Education

Bachelor's degree in Technology or Computer Science

Tools

Jira

PowerShell

Splunk

Job description

A leading investment firm in London seeks a Technology Support Specialist to enhance client technology experience. Key responsibilities include providing technical support, managing client expectations, and facilitating technology training. Ideal candidates should have 3-5 years of experience in similar roles, possess a bachelor's degree in technology, and be proficient in supporting Apple products. This position offers a comprehensive benefits package and a collaborative environment.