End-to-End Customer Order Coordinator

theagencygroup; Coalville; Sur place; GBP 26 000 - 32 000; Plein temps

Résumé du poste

The Customer Account Coordinator role in Coalville is a busy, varied position designed to keep orders moving from initial placement through to delivery. You'll act as the link between customers, suppliers and internal teams, managing critical paths, monitoring deadlines and ensuring information is accurate and up-to-date.

Strong organisational skills, a proactive approach and excellent communication are essential as you handle multiple orders and contracts, coordinate with sales, and resolve

Qualifications

• Experience managing orders, customers, projects or contracts through multiple stages.
• Ability to manage critical paths, deadlines and changing priorities.
• Excellent organisation and attention to detail.

Responsabilités

• Receiving and processing customer orders and contracts.
• Raising purchase orders and maintaining accurate information across internal systems and customer platforms.
• Managing critical paths from order placement through to final delivery, monitoring key dates and identifying potential delays or issues before they become a problem.
• Liaising regularly with suppliers to monitor progress and keep orders on track.
• Working closely with the sales team on lead times and managing customer expectations.
• Keeping customers updated throughout the process and responding to queries quickly and professionally.
• Monitoring contracts and identifying any shortages, over-production or discrepancies.
• Coordinating with import and warehouse teams around stock receipts and dispatches.
• Checking pricing and contract information to ensure customers are invoiced correctly.
• Identifying potential sales opportunities and feeding these back to the sales team.
• Understanding how changes to an order may impact other areas of the business and communicating these effectively.

Description du poste

The Customer Account Coordinator role in Coalville is a busy, varied position designed to keep orders moving from initial placement through to delivery. You'll act as the link between customers, suppliers and internal teams, managing critical paths, monitoring deadlines and ensuring information is accurate and up-to-date.

Strong organisational skills, a proactive approach and excellent communication are essential as you handle multiple orders and contracts, coordinate with sales, and resolve