Customer Accounts & Projects Coordinator

Pertemps Black Country Perms; Cannock; On-site; GBP 24,000 - 32,000; Full time

Benefits offered by this job

Friendly environment

On-site parking

25 days holiday + Bank Holidays

Job summary

Pertemps Black Country Perms in Cannock is seeking an experienced Customer Account Manager to join a busy team. You will manage several key customer accounts from order to delivery, coordinating projects and ensuring on-time, accurate delivery while delivering a superb customer experience.

The role requires excellent communication, strong organisational skills, and the ability to balance multiple projects in a fast-paced environment.

Qualifications

• Experience in project coordination, account management, sales support or customer service.
• Excellent communicator with strong relationship-building skills.
• Highly organised with attention to detail.

Responsibilities

• Manage multiple key customer accounts on a day-to-day basis.
• Coordinate customer projects from initial order through to successful completion.
• Process customer orders accurately and efficiently.
• Liaise regularly with customers, providing updates on project progress and delivery schedules.
• Build and maintain relationships with customers, colleagues and the external sales team.
• Monitor and manage stock allocated to customer accounts.
• Identify and resolve issues quickly, ensuring minimal disruption to projects.
• Coordinate customer approvals for new product lines.
• Ensure clear communication across all departments to keep projects on track.
• Deliver outstanding customer service while meeting deadlines.

Skills

Project coordination

Account management

Customer service

Communication

Organisational skills

Problem-solving

MS Office / Excel

Tools

MS Office Suite

Excel

Job description

Pertemps Black Country Perms in Cannock is seeking an experienced Customer Account Manager to join a busy team. You will manage several key customer accounts from order to delivery, coordinating projects and ensuring on-time, accurate delivery while delivering a superb customer experience.

The role requires excellent communication, strong organisational skills, and the ability to balance multiple projects in a fast-paced environment.