Empowering Work Coach: Support Careers & Independence

Department for Work and Pensions (DWP); Wallsend; On-site; GBP 26,000 - 38,000; Full time

Job summary

The Department for Work and Pensions (DWP) is recruiting Work Coaches to support customers face to face in our on-site estate across locations in the UK. You will help people move towards financial independence through work and provide tailored coaching to meet their needs.

As a Work Coach you will work with individuals and families, offering guidance on job search actions, matching to suitable vacancies, and ensuring compliance with Equality Act 2010 while delivering a high standard of service

Responsibilities

• Providing support to customers claiming Universal Credit, Employment and Support Allowance, Jobseeker's Allowance and Income Support.
• Offering quality advice to customers about job search actions, supporting them to job search effectively in a largely digital world, and matching to suitable vacancies.
• Meeting your legal duty to comply with the Equality Act 2010 and making sure your customers get the additional support and advice to help them access our services.
• Building positive relationships with customers that encourages, motivates, and builds trust.
• Developing an in-depth knowledge of local employment opportunities and the support our service partners offer.
• Making timely decisions, based on customer needs, and referring them to appropriate help and support.
• Be accountable for performance and management of your caseload.

Job description

The Department for Work and Pensions (DWP) is recruiting Work Coaches to support customers face to face in our on-site estate across locations in the UK. You will help people move towards financial independence through work and provide tailored coaching to meet their needs.

As a Work Coach you will work with individuals and families, offering guidance on job search actions, matching to suitable vacancies, and ensuring compliance with Equality Act 2010 while delivering a high standard of service