Public Service Work Coach: Help People Build Careers

Department for Work and Pensions (DWP); Houghton-le-Spring; On-site; GBP 26,000 - 36,000; Full time

Job summary

Department for Work and Pensions (DWP) is recruiting Work Coaches to assist customers with welfare and job-search needs in several locations. Roles involve face-to-face, digital and telephone support on site in DWP estate, with a focus on empathy, accuracy and timely advice.

You will help Universal Credit customers and other benefit claimants, provide guidance on job search actions and local vacancies, and comply with Equality Act duties while building strong relationships with clients and

Responsibilities

• Providing support to customers claiming Universal Credit, Employment and Support Allowance, Jobseekers Allowance and Income Support.
• Offering quality advice to customers about job search actions, supporting them to job search effectively in a largely digital world, and matching to suitable vacancies.
• Meeting your legal duty to comply with the Equality Act 2010 and making sure your customers get the additional support and advice to help them access our services.
• Building positive relationships with customers that encourages, motivates, and builds trust.
• Developing an in-depth knowledge of local employment opportunities and the support our service partners offer.
• Making timely decisions, based on customer needs, and referring them to appropriate help and support.
• Be accountable for performance and management of your caseload.

Job description

Department for Work and Pensions (DWP) is recruiting Work Coaches to assist customers with welfare and job-search needs in several locations. Roles involve face-to-face, digital and telephone support on site in DWP estate, with a focus on empathy, accuracy and timely advice.

You will help Universal Credit customers and other benefit claimants, provide guidance on job search actions and local vacancies, and comply with Equality Act duties while building strong relationships with clients and