Impactful Work Coach: Guide Others to Employment

Department for Work and Pensions (DWP); South Tyneside; On-site; GBP 25,000 - 30,000; Full time

Job summary

Department for Work and Pensions (DWP) is recruiting Work Coaches to support customers face to face, offering tailored coaching to help them find, stay in, and progress in work across a varied daily caseload.

As the UK’s largest public service department, DWP delivers welfare, pensions and child maintenance policies to around 20 million claimants and customers, with a strong commitment to inclusivity and equal opportunities across the UK.

Qualifications

• The Work Coach role is rewarding, varied and complex and no two days will be the same as you will be dealing with different customers face to face and their specific support needs each day.
• DWP is committed to being an equal opportunities employer and we aspire to being the most inclusive employer in the United Kingdom.
• As a Work Coach, you will use sound judgement to help people through some difficult, challenging times in their lives, and your tailored coaching can make a huge difference to their ability to find, stay in, and progress in a job.

Responsibilities

• Providing support to customers claiming Universal Credit, Employment and Support Allowance, Jobseekers Allowance and Income Support.
• Offering quality advice to customers about job search actions, supporting them to job search effectively in a largely digital world, and matching to suitable vacancies.
• Meeting your legal duty to comply with the Equality Act 2010 and making sure your customers get the additional support and advice to help them access our services.
• Building positive relationships with customers that encourages, motivates, and builds trust.
• Developing an in-depth knowledge of local employment opportunities and the support our service partners offer.
• Making timely decisions, based on customer needs, and referring them to appropriate help and support.
• Be accountable for performance and management of your caseload.

Job description

Department for Work and Pensions (DWP) is recruiting Work Coaches to support customers face to face, offering tailored coaching to help them find, stay in, and progress in work across a varied daily caseload.

As the UK’s largest public service department, DWP delivers welfare, pensions and child maintenance policies to around 20 million claimants and customers, with a strong commitment to inclusivity and equal opportunities across the UK.