Empowering Work Coach — Help People Find Work

Department for Work and Pensions (DWP)

Peterlee

On-site

GBP 26,000 - 38,000

Full time

2 days ago

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Job summary

The Department for Work and Pensions (DWP) is recruiting Work Coaches to help customers move into work and access support services across a range of locations in the United Kingdom. You will provide universal credit guidance, job search advice, and ensure compliance with the Equality Act, building trust with customers and coordinating with service partners to connect people with vacancies.

This on-site role offers opportunities to work with diverse claimant groups and contribute to improving

Qualifications

Experience in customer-facing roles.
Ability to listen and respond with clarity.
Strong communication and interpersonal skills.
Proactive approach to helping customers find solutions.

Responsibilities

Providing support to customers claiming Universal Credit, Employment and Support Allowance, Jobseekers Allowance and Income Support.
Offering quality advice to customers about job search actions, supporting them to job search effectively in a largely digital world, and matching to suitable vacancies.
Meeting your legal duty to comply with the Equality Act 2010 and making sure your customers get the additional support and advice to help them access our services.
Building positive relationships with customers that encourages, motivates, and builds trust.
Developing an in-depth knowledge of local employment opportunities and the support our service partners offer.
Making timely decisions, based on customer needs, and referring them to appropriate help and support.
Be accountable for performance and management of your caseload.