Work Coach: Empower People to Find Work

Department for Work and Pensions (DWP); North East; On-site; GBP 26,000 - 34,000; Full time

Job summary

Department for Work and Pensions (DWP) is seeking a Work Coach to help diverse customers toward financial independence through work. You will work with customers face to face on-site, providing tailored coaching and support through digital and telephone channels to guide job search actions and navigate welfare programs.

As a Work Coach, you will use sound judgement to assist individuals through challenging times, build trust, and connect them with local employment opportunities and service

Qualifications

• Customer-focused and able to deliver exceptional service with empathy and compassion.
• Tailored coaching can make a difference to a person’s ability to find, stay in, and progress in work.

Responsibilities

• Provide support to customers face to face and via digital channels and telephone.
• Offer quality job search advice, guiding applicants to suitable vacancies.
• Ensure compliance with the Equality Act 2010 in service delivery.
• Build positive relationships with customers to build trust and engagement.
• Develop knowledge of local employment opportunities and partner services.
• Make timely decisions based on customer needs and direct them to appropriate help.
• Be accountable for performance and management of your caseload.

Skills

Customer focus

Empathy

Communication

Problem solving

Job description

Department for Work and Pensions (DWP) is seeking a Work Coach to help diverse customers toward financial independence through work. You will work with customers face to face on-site, providing tailored coaching and support through digital and telephone channels to guide job search actions and navigate welfare programs.

As a Work Coach, you will use sound judgement to assist individuals through challenging times, build trust, and connect them with local employment opportunities and service