Employment Advisor

The Growth Company; Barnsley; On-site; GBP 25,000 - 30,000; Full time

Job summary

A reputable employment organization in Barnsley is seeking an Employment Advisor to provide guidance and training services to support unemployed individuals. The role involves coordinating training interventions, working with various agencies, and ensuring clients receive personalized support in their journey towards employment. Candidates should have extensive experience in sales, customer service, and knowledge of welfare-to-work programs. Benefits include competitive compensation and the opportunity to contribute to a meaningful government initiative.

Qualifications

• Proven track record of working with vulnerable customer groups.
• Strong understanding of the local labour market and recruitment methods.
• Extensive experience in sales and customer service.
• Ability to thrive under pressure and meet targets.

Responsibilities

• Coordinate and deliver advice and training for unemployed individuals.
• Operate referral procedures with agencies to support clients.
• Plan tailored training interventions for customers.
• Report safeguarding concerns as needed.

Skills

Sales experience

Customer service

Welfare-to-work knowledge

Excellent rapport-building

Good communication skills

Networking abilities

Tools

Management information systems

Spreadsheets

Email

Job description

The Growth Company’s (GC)

Employment team is excited to announce a new opportunity for an Employment Advisor to provide guidance and training services to support unemployed individuals on their journey towards employment, training, and education. As part of The Restart Scheme, you will contribute to a government initiative offering personalised support for up to 12 months, helping people secure jobs in their local area and overcome employment barriers.

Key Responsibilities

• Coordinate and deliver advice, guidance, and training interventions for unemployed individuals.
• Operate referral and liaison procedures with agencies (e.g., JCP, local referral partners, colleges, employers, training providers, and recruitment agencies) to support individuals in achieving skills and progressing to employment, training, and education.
• Establish and deliver both one-on-one and group activities, including initial assessments, inductions, job search sessions, and follow-up appointments.
• Identify and address individual learning needs through personalised interventions.
• Refer customers to internal and external agencies to facilitate their progress.
• Plan training and other interventions tailored to each customer’s needs.
• Assist customers in deciding on options to meet their needs and provide ongoing support.
• Report any concerns related to the safeguarding of individuals.

About You

• Proven track record of working with vulnerable customer groups.
• Demonstrated ability to meet targets with a strong understanding of the local labour market, recruitment methods, and growth industries.
• In-depth knowledge of welfare-to-work programmes and the customer base.
• Familiarity with guidance and national standards.
• Excellent rapport-building skills, professional demeanour, and good communication skills.

Skills Required

• Extensive experience in sales, customer service, and the welfare-to-work sector.
• Proven ability to thrive under pressure in high-performance environments.
• Skilled in customer-facing roles across various sectors, including Customer Services, Hospitality, Social Care, Sales, and Retail.
• Well-developed IT skills, including management information (MI) systems, spreadsheets, diary management, email, and data security.
• Consistently meet key performance indicators (KPIs) and challenging targets.
• Strong ability to network and effectively promote the organisation.