Employee Relations Specialist: Complex Cases & Change Leader

Teleperformance SE; Remote; GBP 30,000 - 45,000; Full time

Job summary

A leading customer service provider in Portsmouth is looking for an Employee Relations Specialist. This role supports UK and Republic of Ireland operations and involves advising managers on complex employee relations matters. Responsibilities include managing ER cases across various issues and assisting with Employment Tribunal activities. Candidates should have strong knowledge of UK employment law and proven experience in an HR or Employee Relations role. This position is an opportunity to shape employee relations practices across the organization.

Qualifications

• Proven experience in Employee Relations or HR roles with complex casework.
• Strong knowledge of UK employment law including the Equality Act.
• Ability to influence and advise managers effectively.

Responsibilities

• Act as first point of contact for complex employee relations matters.
• Support and manage various ER cases, including grievances and disciplinary actions.
• Assist with Employment Tribunal preparations and negotiations.

Skills

Employee Relations expertise

Influencing and negotiation skills

Attention to detail

Communication skills

Education

CIPD qualification or working towards

Job description

A leading customer service provider in Portsmouth is looking for an Employee Relations Specialist. This role supports UK and Republic of Ireland operations and involves advising managers on complex employee relations matters. Responsibilities include managing ER cases across various issues and assisting with Employment Tribunal activities. Candidates should have strong knowledge of UK employment law and proven experience in an HR or Employee Relations role. This position is an opportunity to shape employee relations practices across the organization.