Employee Relations Specialist: Complex Cases & Change Leader

Teleperformance SE; Remote; GBP 35,000 - 50,000; Full time

Job summary

A leading customer service provider is looking for two Employee Relations Specialists to join their HRER team in Nottingham. This role involves providing expert advice on complex employee relations matters, supporting case management, and ensuring compliance with UK employment law. The ideal candidates will have proven experience in ER or HR roles, excellent communication skills, and a passion for creating a positive employee experience. The company offers opportunities to influence ER delivery across the organization.

Benefits

Mentoring by experienced ER Manager

Collaboration with leading employment law firms

Opportunity to shape ER processes

Qualifications

• Proven experience in Employee Relations or HR role with complex casework.
• Strong working knowledge of UK employment law.
• Ability to manage priorities in a fast-paced environment.

Responsibilities

• Act as a trusted advisor on complex employee relations issues.
• Support and manage cases across the full ER spectrum.
• Assist with Employment Tribunal activities, including conciliation.
• Contribute to organisational change programmes.
• Maintain and review HR policies in line with the law.

Skills

Employee Relations experience

Knowledge of UK employment law

Confident advising managers

Excellent communication skills

Attention to detail

Education

CIPD qualification (or working towards)

Job description

A leading customer service provider is looking for two Employee Relations Specialists to join their HRER team in Nottingham. This role involves providing expert advice on complex employee relations matters, supporting case management, and ensuring compliance with UK employment law. The ideal candidates will have proven experience in ER or HR roles, excellent communication skills, and a passion for creating a positive employee experience. The company offers opportunities to influence ER delivery across the organization.