Employee Relations Specialist

Ntrinsic Consulting; Birmingham; Hybrid; GBP 35,000 - 55,000; Full time

Job summary

An established industry player is seeking an Employee Relations Specialist to join their dynamic team in Birmingham. This permanent role offers the flexibility of hybrid working, allowing you to balance office days with remote flexibility. You will play a crucial role in managing various employee relations cases, ensuring compliance with employment law while minimizing risks. Your expertise in HR and strong communication skills will be vital in guiding managers through complex ER issues. If you're passionate about fostering positive workplace relationships and driving procedural improvements, this is the perfect opportunity for you.

Qualifications

• 2-3 years of experience in managing Employee Relations cases.
• Deep understanding of Employment Law and discrimination law.

Responsibilities

• Manage live employee relations cases and provide tailored advice.
• Draft ER letters and review case evidence for accuracy.

Skills

Employee Relations Management

Communication Skills

Problem Solving

Attention to Detail

Employment Law Knowledge

Interpersonal Skills

Education

Degree in Human Resources or related field

Tools

SAP

Top Desk

Job description

Get AI-powered advice on this job and more exclusive features.

Direct message the job poster from Ntrinsic Consulting

Principal Consultant - 360 Recruiter | Account Management | Executive Search | Business Development

We are recruiting on behalf of our Global Consulting client for an Employee Relations Specialist.

This is a permanent role offering hybrid and flexi working. A standard week would include Tues & Thurs in the office, with flexi hours between 7am-9pm. It will be a 40 hour work week. The office is in South Birmingham.

In a nutshell, our client need you to provide in-depth support and guidance on various Employee Relations cases across their customer’s business, ensuring cases are handled expediently and with regard to minimising cost and litigation risk. You would have a background in HR, with experience managing ER case work including grievances, complaints and other typical ‘high volume’ cases. There may be more involved cases to be worked on but it would be less common. We are looking for 2-3 years solid experience in this area.

• Proactively manage live employee relations cases by phone and email, escalated from the Frontline Response Team (FLRT) and other channels, ensuring advice is tailored to be best fit for the assigned client business sector.
• Case management of various types of case including but not limited to long-term sickness, disciplinary, grievance, client removal, redundancy, capability. Please note that the successful applicant may be required to specialise in the management of long-term absence cases only
• Gather relevant facts for each case to ensure the advice given is the most appropriate in the circumstances.
• Take necessary steps to resolve cases in a timely manner and drive achievement of critical SLAs.
• Highlight high risk cases, trends, and management capability issues to ELM, ERTL or People BP as appropriate, for the relevant sector in the client’s business.
• Support customers with ER letter drafting including the formation of disciplinary allegations and reviewing outcome letters.
• Review and advise on case evidence/notes and procedural correspondence.
• Coach, guide, and influence client line manager to take the best approach to dealing with employee relations issues.
• Build strong working relationships with client line manager responsible for undertaking employee relation procedures.
• Identify opportunities for policy/procedural improvement and report to Team Lead.
• Draft and agree an effective OH referral form.
• Liaise with OH provider in respect of the referral/appointment, as necessary.
• Ensure all cases are tracked and are being progressed in a timely fashion, including robust maintenance of Top desk case management system
• Provide an excellent customer experience to the client, influencing and challenging line managers where appropriate and in an appropriate fashion.
• Communicate high risk cases/possible PR risks to the ELM
• Build and maintain strong working relationships with key client stakeholders.
• Liaising effectively with other internal departments (payroll, TUPE) and external teams.
• Support other sectors as required to cover sickness/holidays of colleagues.
• To support colleagues in the wider team as and when required.
• To contribute to improvement of team processes/systems/ways of working.
• To ensure the health and safety of all colleagues within the business and report any incidents via the approved company processes

Experience Required:

• Previous experience of advising and supporting managers with complex ER issues
• Strong communication and influencing skills with the ability to interact across all levels of management
• Strong attention to detail, problem solving ability and ability to deliver results to deadlines
• Deep and up-to-date understanding of Employment Law
• Good interpersonal skills
• Pragmatic, creative approach to problem solving
• Sound knowledge of discrimination law, especially in the area of disability
• Previous experience of using SAP and Top desk
• Previous experience of working to challenging SLAs/KPIs

Interview will be 2 stages. First will be a video conference call, followed by a face-to-face in Birmingham before an offer is made.

Start: ASAP - allowing for notice periods

Duration: Permanent role, 40 hr week Mon-Fri (flexi hours 7am-9pm)

Location: South Birmingham (office days generally Tues & Thurs)

Salary: negotiable based on experience

Seniority level

• Seniority level

  Not Applicable

Employment type

• Employment type

  Full-time

Job function

• Job function

  Human Resources and Customer Service

• Industries

  IT Services and IT Consulting

Referrals increase your chances of interviewing at Ntrinsic Consulting by 2x

Get notified about new Employee Relations Specialist jobs in Birmingham, England, United Kingdom.

Human Resources and Employee Relations Officer

Birmingham, England, United Kingdom 2 weeks ago

Human Resources and Employee Relations Officer

Wednesbury, England, United Kingdom 2 weeks ago

Swindon, England, United Kingdom 2 weeks ago

West Midlands, England, United Kingdom 1 week ago

Royal Sutton Coldfield, England, United Kingdom 1 week ago

HR Employee Relations Advisor - Register Your Interest

Birmingham, England, United Kingdom 4 months ago

Human Resources and Employee Relations Officer

Birmingham, England, United Kingdom 3 weeks ago

West Midlands, England, United Kingdom 1 week ago

Birmingham, England, United Kingdom 4 weeks ago

Warwickshire, England, United Kingdom 1 week ago

Human Capital Management - Firmwide Compensation Analyst - Birmingham

West Midlands, England, United Kingdom 8 hours ago

Birmingham, England, United Kingdom 5 days ago

West Midlands, England, United Kingdom 1 week ago

Employee Relations Manager - 3 month FTC

Birmingham, England, United Kingdom 2 days ago

Human Capital Management - Birmingham - Vice President - Executive Compensation

West Midlands, England, United Kingdom 2 weeks ago

HR Business Partner / People Advisory Manager

Birmingham, England, United Kingdom 6 days ago

Birmingham, England, United Kingdom 6 days ago

Birmingham, England, United Kingdom 1 day ago

Training and Onboarding Specialist (Hybrid)

Birmingham, England, United Kingdom 1 week ago

Associate – Employment - Manchester, Birmingham or Nottingham

Hoar Cross, England, United Kingdom 6 days ago

Human Resources Information System Specialist

Walsall, England, United Kingdom 1 week ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.