Employee Relations Specialist

JR United Kingdom; Birmingham; Hybrid; GBP 35,000 - 55,000; Full time

Job summary

An established industry player is seeking an Employee Relations Specialist to join their dynamic team in Birmingham. This permanent role offers hybrid working, allowing you to balance office and remote work effectively. You will be pivotal in managing employee relations cases, providing expert guidance, and ensuring compliance with employment laws. If you have a strong background in HR, excellent communication skills, and a passion for resolving complex ER issues, this is an exciting opportunity to make a significant impact in a supportive environment. Join a forward-thinking company that values your expertise and offers a flexible working arrangement.

Qualifications

• 2-3 years of experience in Employee Relations.
• Strong understanding of Employment Law and ER case management.

Responsibilities

• Manage employee relations cases and provide tailored advice.
• Draft ER letters and support line managers in procedures.
• Identify opportunities for policy improvement.

Skills

Employee Relations Management

Communication Skills

Problem Solving

Attention to Detail

Employment Law Knowledge

Interpersonal Skills

Education

Bachelor's Degree in Human Resources or related field

Tools

SAP

Top desk

Job description

Social network you want to login/join with:

Employee Relations Specialist, birmingham

col-narrow-left

Client:

Ntrinsic Consulting

Location:

birmingham, United Kingdom

Job Category:

Other

-

EU work permit required:

Yes

col-narrow-right

Job Views:

3

Posted:

08.05.2025

Expiry Date:

22.06.2025

col-wide

Job Description:

We are recruiting on behalf of our Global Consulting client for an Employee Relations Specialist.

This is a permanent role offering hybrid and flexi working. A standard week would include Tues & Thurs in the office, with flexi hours between 7am-9pm. It will be a 40 hour work week. The office is in South Birmingham.

In a nutshell, our client need you to provide in-depth support and guidance on various Employee Relations cases across their customer’s business, ensuring cases are handled expediently and with regard to minimising cost and litigation risk. You would have a background in HR, with experience managing ER case work including grievances, complaints and other typical ‘high volume’ cases. There may be more involved cases to be worked on but it would be less common. We are looking for 2-3 years solid experience in this area.

• Proactively manage live employee relations cases by phone and email, escalated from the Frontline Response Team (FLRT) and other channels, ensuring advice is tailored to be best fit for the assigned client business sector.
• Case management of various types of case including but not limited to long-term sickness, disciplinary, grievance, client removal, redundancy, capability. Please note that the successful applicant may be required to specialise in the management of long-term absence cases only
• Gather relevant facts for each case to ensure the advice given is the most appropriate in the circumstances.
• Take necessary steps to resolve cases in a timely manner and drive achievement of critical SLAs.
• Highlight high risk cases, trends, and management capability issues to ELM, ERTL or People BP as appropriate, for the relevant sector in the client’s business.
• Support customers with ER letter drafting including the formation of disciplinary allegations and reviewing outcome letters.
• Review and advise on case evidence/notes and procedural correspondence.
• Coach, guide, and influence client line manager to take the best approach to dealing with employee relations issues.
• Build strong working relationships with client line manager responsible for undertaking employee relation procedures.
• Identify opportunities for policy/procedural improvement and report to Team Lead.
• Draft and agree an effective OH referral form.
• Liaise with OH provider in respect of the referral/appointment, as necessary.
• Ensure all cases are tracked and are being progressed in a timely fashion, including robust maintenance of Top desk case management system
• Provide an excellent customer experience to the client, influencing and challenging line managers where appropriate and in an appropriate fashion.
• Communicate high risk cases/possible PR risks to the ELM
• Build and maintain strong working relationships with key client stakeholders.
• Liaising effectively with other internal departments (payroll, TUPE) and external teams.
• Support other sectors as required to cover sickness/holidays of colleagues.
• To support colleagues in the wider team as and when required.
• To contribute to improvement of team processes/systems/ways of working.
• To ensure the health and safety of all colleagues within the business and report any incidents via the approved company processes

Experience Required:

• Previous experience of advising and supporting managers with complex ER issues
• Strong communication and influencing skills with the ability to interact across all levels of management
• Strong attention to detail, problem solving ability and ability to deliver results to deadlines
• Deep and up-to-date understanding of Employment Law
• Good interpersonal skills
• Pragmatic, creative approach to problem solving
• Sound knowledge of discrimination law, especially in the area of disability
• Previous experience of using SAP and Top desk
• Previous experience of working to challenging SLAs/KPIs

Interview will be 2 stages. First will be a video conference call, followed by a face-to-face in Birmingham before an offer is made.

Start: ASAP - allowing for notice periods

Duration: Permanent role, 40 hr week Mon-Fri (flexi hours 7am-9pm)

Location: South Birmingham (office days generally Tues & Thurs)