Senior Employee Relations Specialist - 12 months FTC

Syneos Health, Inc.; Leeds; Remote; GBP 35,000 - 55,000; Full time

Job summary

Join a leading biopharmaceutical solutions organization as a Senior Employee Relations Specialist. This role is vital in managing employee relations inquiries and providing guidance to managers on workplace issues. You will lead investigations, ensure compliance with laws and company policies, and collaborate with HR teams to foster a supportive work environment. The company values diversity and is committed to employee development, creating a culture where everyone can thrive. If you are passionate about making a difference in employee relations and want to work in a dynamic and inclusive environment, this is the perfect opportunity for you.

Benefits

Career development opportunities

Supportive management

Total rewards program

Diversity and inclusion initiatives

Qualifications

• Bachelor’s degree with HR experience, particularly in Employee Relations.
• Knowledge of employment laws and experience in customer service environments.

Responsibilities

• Manage inquiries and conduct investigations to resolve employee relations cases.
• Advise managers on workplace issues and ensure compliance with policies.

Skills

Employee Relations

HR Policies and Guidelines

Investigative Skills

Communication Skills

Customer Service

Time Management

Data Analysis

Education

Bachelor’s Degree in HR

PHR or SPHR Certification

Job description

Senior Employee Relations Specialist - 12 months FTC

Updated: December 23, 2024
Location: United Kingdom-Europe - GBR-Home-Based
Job ID:24006801

Syneos Health is a leading fully integrated biopharmaceutical solutions organization built to accelerate customer success. We translate unique clinical, medical affairs and commercial insights into outcomes to address modern market realities.

Every day we perform better because of how we work together, as one team, each the best at what we do. We bring a wide range of talented experts together across a wide range of business-critical services that support our business. Every role within Corporate is vital to furthering our vision of Shortening the Distance from Lab to Life.

Discover what our 29,000 employees, across 110 countries already know:
WORK HERE MATTERS EVERYWHERE

Why Syneos Health

• We are passionate about developing our people, through career development and progression; supportive and engaged line management; technical and therapeutic area training; peer recognition and total rewards program.
• We are committed to our Total Self culture – where you can authentically be yourself. Our Total Self culture is what unites us globally, and we are dedicated to taking care of our people.
• We are continuously building the company we all want to work for and our customers want to work with. Why? Because when we bring together diversity of thoughts, backgrounds, cultures, and perspectives – we’re able to create a place where everyone feels like they belong.

Job Responsibilities

1. Manages requests or inquiries from customers following defined procedures and guidelines. Conducts proper reviews and investigations working to resolve cases within acceptable timeframes, further escalating inquiries as appropriate in order to uphold timely, effective resolution.
2. Consults with and advises managers regarding workplace issues and recommends appropriate personnel actions in accordance with Company policies and guidelines, and applicable laws.
3. Assists managers as needed in preparing corrective action documents and performance improvement plans, and preparing for employee conversations.
4. Leads investigations and collection of pertinent facts needed to resolve the case.
5. Remains current and informed in the field of Employee Relations in order to share knowledge and insights with others.
6. Collaborates effectively with others in order to execute tasks and fulfil key deliverables.
7. Takes ownership of all assigned tasks, initiatives, training, inquiries, and escalations and makes sure that they are resolved/completed efficiently.
8. Communicates and interacts effectively with customers and team members of the HR functional area team while displaying empathy and courtesy.
9. Ensures that company policies and procedures are adhered to and in compliance with all applicable Federal, state, and/or municipal laws.
10. Responsible for performing activities that are in compliance with applicable Corporate and Divisional Policies, Standard Operating Procedures and Operating Guidelines.

Qualifications

What we’re looking for
• Bachelor’s Degree and experience in an HR concentration, Employee Relations Experience
• Preferred PHR or SPHR Certification
• Knowledge of federal, state and local employment (EEO) and labor laws
• Experience with employee relations, providing guidance to management and researching, investigating and responding to team member issues and concerns.
• Experience providing employee relations support virtually to team members in multiple locations.
• Experience working in a customer service environment.
• Experience in diagnosing, isolating, and resolving complex issues and recommending and implementing effective solutions to resolve problems.
• Experience communicating both verbally (on phone, one-on-one, to groups) and in writing (emails, letters, reports, presentations) to various audiences (work group, team, company management, legal representation).
• Experience using time management skills such as prioritizing/organizing and tracking details and meeting deadlines of multiple projects with varying completion dates.
• Experience analyzing and reporting data