Empathetic Refugee & Asylum Seeker Adviser

Citizens Advice Ltd; Hemel Hempstead; On-site; GBP 24,000 - 30,000; Full time

Job summary

Citizens Advice Ltd is seeking an accredited Generalist Adviser to support refugees and asylum seekers in Hemel Hempstead. The role involves advising clients across welfare benefits, debt, housing, family, employment and immigration (Level 1) by telephone, email and in person, including outreach work.

The successful candidate will have an empathetic telephone manner, good IT skills and at least 6 months of relevant experience.

Qualifications

• Accredited Citizens Advice Generalist Adviser (Level 1) with relevant experience.
• At least 6 months’ experience advising clients across welfare benefits, debt, housing, family, employment and immigration (Level 1).
• Experience supporting Refugees and Asylum Seekers is desirable.
• Able to work by telephone, email and in person in Hemel Hempstead, including outreach locations.

Responsibilities

• Provide advice to clients across all areas via telephone, email and in-person.
• Assist with Benefit Checks and welfare rights for refugees and asylum seekers.
• Maintain accurate case records and follow Citizens Advice protocols.

Skills

Empathy

Telephone manner

IT skills

CAB accreditation

Job description

Citizens Advice Ltd is seeking an accredited Generalist Adviser to support refugees and asylum seekers in Hemel Hempstead. The role involves advising clients across welfare benefits, debt, housing, family, employment and immigration (Level 1) by telephone, email and in person, including outreach work.

The successful candidate will have an empathetic telephone manner, good IT skills and at least 6 months of relevant experience.