Community Advice & Welfare Support Adviser

Citizens Advice Ltd; Dunstable; Remote; GBP 24.000 - 28.000; Vollzeit

Zusammenfassung

Citizens Advice Dunstable is seeking a Generalist Adviser to provide high-quality information, advice, and support on welfare benefits and employment. The role includes face-to-face and telephone guidance, with referrals to specialist services as needed.

We welcome applicants with experience in advising vulnerable clients; training can be provided. The successful candidate will be a motivated team player with strong interpersonal and organisational skills, good numeracy, and effective written

Qualifikationen

• Experience in giving advice and working with vulnerable clients.
• Ability to understand complex information and negotiate.
• Proficient in IT for reporting and communication.

Aufgaben

• Provide face-to-face and telephone advice on welfare benefits and employment.
• Signposting, triage, and referral to specialist support.
• Address causes of financial crisis and connect clients to relevant services.
• There are opportunities to progress within the organisation.

Kenntnisse

Interpersonal skills

Organisational skills

Numeracy

Oral communication

Written communication

IT proficiency

Jobbeschreibung

Citizens Advice Dunstable is seeking a Generalist Adviser to provide high-quality information, advice, and support on welfare benefits and employment. The role includes face-to-face and telephone guidance, with referrals to specialist services as needed.

We welcome applicants with experience in advising vulnerable clients; training can be provided. The successful candidate will be a motivated team player with strong interpersonal and organisational skills, good numeracy, and effective written