Generalist Adviser (Financial Resilience)

Citizens Advice Telford and the Wrekin; Telford; Hybride; GBP 27 000 - 30 000; Plein temps

Résumé du poste

Citizens Advice Telford and The Wrekin is recruiting a Generalist Adviser (Financial Resilience) to help local residents improve financial resilience, maximise income, manage budgets and access the right advice at the right time.

The role involves meeting clients in various settings across Telford and The Wrekin, providing high-quality guidance, benefits checks and budgeting support, and connecting people to local schemes. Full training and support are provided.

Qualifications

• Strong communication and IT skills.
• Sensitive listening and questioning skills.
• Positive, non-judgemental approach.
• Ability to explain information clearly and help clients understand options.
• Keep accurate case records and work well in a team.
• Experience with benefits checks, income maximisation, budgeting support or debt advice is helpful; training provided.

Responsabilités

• Provide high-quality advice and support including benefits checks, income maximisation, budgeting support, expenditure reduction and access to local schemes.
• Meet clients in a range of settings across the borough and work with colleagues and community partners.
• Help residents access timely support before problems escalate.

Connaissances

Communication

IT skills

Active listening

Questioning skills

Team player

Description du poste

• Generalist Adviser (Financial Resilience)

Generalist Adviser (Financial Resilience)

Closing date:3rd November 2026, 5pm
Location:Telford and The Wrekin, with community outreach across the borough and office-based work at Stafford Park
Salary:£27,435 – £29,559 depending on experience and whether appointed as trainee or qualified adviser
Hours:37 hours per week (including some evenings and weekends)
Contract:Fixed term for 12 months, with potential for up to 3 years subject to funding and service performance
Posts:1

Citizens Advice Telford and The Wrekin is looking for a Generalist Adviser (Financial Resilience) to helplocal residentsimprove their financial resilience, maximise income, manage household budgets and access the right advice at the right time.

This is a practical, community-focused role supporting people across Telford and The Wrekin who may be affected by cost-of-living pressures, insecure income, debt worries or difficulty managing household budgets.You’llprovide high-quality advice and support, including benefits checks, income maximisation, budgeting support, expenditure reduction and access to local schemes or other practical help.

This opportunity is funded by Telford and Wrekin Council and supports our priority to take advice further into local communities. You will meet clients in a range of settings, work with colleagues and community partners, and help ensure residents can accesstimelysupport before problems upscale.

About you

We’relooking for someone withstrong communicationand IT skills, sensitive listening and questioning skills, and a positive, non-judgemental approach. You will be able to explain information clearly, support clients to understand their options, keepaccuratecase records and work effectively as part of a team.

The role may suit an experienced adviser or the right trainee candidate who is committed to completing the required Citizens Advice training and developing their advice skills. Experience of benefits checks, income maximisation, budgeting support, financial capabilityworkor debt advice would be helpful, but full training and support will be provided whereappropriate.

The successful candidate maybe requiredto complete a DBS check in line with Citizens Advice policy. A criminal record will not necessarily prevent appointment.